[mothered]

If you were going for Iphone SE 2020 from Amazon weighting 148 g which method would you choose? Missing Item ?

It's a little too heavy for the missing Item method.

The sealed box, wrong Item received and of course the DNA, are all well-suited.

So let's say Wrong Item received, and the item that I've received instead of it has started fire and I have had to instantly dispose of it for healthy & safety purposes?

If that's the case, then you don't need to use the wrong Item received method.

Simply say that the "IPhone" caught fire. And yes, due to overheating, they can catch fire/explode.

[Jail_Bird]

It's a little too heavy for the missing Item method.

The sealed box, wrong Item received and of course the DNA, are all well-suited.

So let's say Wrong Item received, and the item that I've received instead of it has started fire and I have had to instantly dispose of it for healthy & safety purposes?

If that's the case, then you don't need to use the wrong Item received method.

Simply say that the "IPhone" caught fire. And yes, due to overheating, they can catch fire/explode.

Okay, tried it out, story was like:
When I received the package, I heard a bit of weird buzzing but I thought it was because of the high temperatures outside so I left the phone in the package. Apparently the phone started fire and melted completely, I had to securely dispose of it as I was worried of the health of children which were nearby me at the time because I was worried of their security as it's the most important thing to me.

Then the person replied with something like as this is largesum order, I'll have to move it up to the higher department and they will get back to you in few hours. and they said I shouldn't do anything now.

I told them that what am I supposed to do, that it's my sister's son's birthday Monday and I need it either now or at most on Monday, if they could take care of it until then. They said hopefully they will...

What does this mean? Should I plan for boxing them now or what is to be expected? Thank you!

[Tenney]

So let's say Wrong Item received, and the item that I've received instead of it has started fire and I have had to instantly dispose of it for healthy & safety purposes?

If that's the case, then you don't need to use the wrong Item received method.

Simply say that the "IPhone" caught fire. And yes, due to overheating, they can catch fire/explode.

What does this mean? Should I plan for boxing them now or what is to be expected? Thank you!

Sounds pretty standard so far. You gave them a story, a "higher level team" needs to investigate since the item is probably in the $1000 range. Know your story and be confident here in the future and you should be good into the next call / chat.

[mothered]

I'll have to move it up to the higher department and they will get back to you in few hours. and they said I shouldn't do anything now.

What does this mean?

They've simply escalated your claim to a senior level, which (under the circumstances) Is part of company protocol.

Should I plan for boxing them now or what is to be expected?

No, do not take any action as yet. For all you know, they may respond with a refund/replacement.

Wait for their reply.

[Jail_Bird]

I'll have to move it up to the higher department and they will get back to you in few hours. and they said I shouldn't do anything now.

What does this mean?

They've simply escalated your claim to a senior level, which (under the circumstances) Is part of company protocol.

Should I plan for boxing them now or what is to be expected?

No, do not take any action as yet. For all you know, they may respond with a refund/replacement.

Wait for their reply.

How does the story sound? I tried to not say obviously the "health&security" reasons, but rather hide it in the content.

[mothered]

How does the story sound? I tried to not say obviously the "health&security" reasons

You executed It very well Indeed.

Companies are obliged to comply with health & safety regulations, so It's advantageous to use this where warranted.

[Jail_Bird]

How does the story sound? I tried to not say obviously the "health&security" reasons

You executed It very well Indeed.

Companies are obliged to comply with health & safety regulations, so It's advantageous to use this where warranted.

They seem to be following their protocol well.
They just asked me for photo of the damage of the phone. Well it of course is not broken or anyhing, the question is, how do I approach this problem?

[mothered]

They just asked me for photo of the damage of the phone. Well it of course is not broken or anyhing, the question is, how do I approach this problem?

Either Photoshop an Image, or use the corrupted file method.

[thebabayaga13]

Be sure to have read their T&S about the responsibility in these cases.

Just to be very clear, there might be some risks with the empty box method too, I don't want to enter in detail now, but let's see what happened.

I am curious too to know the outcome of this SE.

curious were you referring to me and my question or someone elses?

Both. You and also everyone might be in your same circumstances.

Why would you say there might be some risks with it but you don't want to go into detail? i dont understand why you took the time to say that but not the time to explain what you mean?

[Jail_Bird]

They just asked me for photo of the damage of the phone. Well it of course is not broken or anyhing, the question is, how do I approach this problem?

Either Photoshop an Image, or use the corrupted file method.

Will they investigate it into all details or it's more likely just they open it, check if it's burned and accept refund?
- To be more exact: is it enough for me to find some burning iphone online or burned one, or fake one and them that, or it is better to do the corrupted file method?