[Fate]

I ordered a phone through NewEgg and planned to use the DNA method. I contacted them a week later and they said to reach out to FedEx while they file a claim with the seller. FedEx says it was delivered to the designated location.
NewEgg didn't seem to want to help and wanted me to resolve the entire thing with FedEx instead, so I filed a dispute on PayPal and NewEgg responded. Is there any way I can sway the dispute towards my favor?

[Jared]

Newegg has really upped their security recently. For DNA, they now require a police report.

What did they say when they responded?

[mothered]

FedEx says it was delivered to the designated location

Please provide more Information.

Where's the "designated location?". Was It signed for? On what grounds Is FedEx basing their delivery confirmation?

[Fate]

Sorry for the late response!
I made a bit of a mistake. They did not contact FedEx yet, but FedEx did say that my package was delivered to the "designated location" for a different package. (Both came in at the same time though) The package was signed by "J.John" which is not me or anyone else in the neighbourhood.

Here is a couple of their responses:

Thank you for confirming. I have emailed the seller in order for them to further assist you with a claim for the lost package. Do allow the seller two business days to respond to the email. A ticket was also submitted in case the seller does not respond to the email sent, in order for my marketplace team to assist with this matter. My team will take 3-7 business days to find a resolution to this issue. I would also suggest filing a police report for this item since it was over $500.00. The police report will help expedite the lost package claim with the seller.

It appears that the seller did not respond to our request for assistance with issuing a claim for this lost package. Lost package claims can take 7-10 business days to process. Likewise, we highly suggest filing a police report since this was over $500.00. Our Marketplace team has reached out to the seller and they should have an update within the next day or so. I really appreciate your patience with this matter. Please keep an eye on your email which is how we will update you with the progress of this issue.

Email:

Thank you for contacting Newegg. This email is being sent to you in regards to an open ticket that was submitted on your behalf.

Case Number: -----
Order Number: -----

We would be glad to further assist you, however, we will need the following information:Can you please confirm if you have received the item from the seller?
The seller has provide Proof of Delivery showing the carrier shipped the item to the correct address. Please see the attached image.


Due to the importance and timeframe of this request, if we do not receive a response within the next 1-2 business days your case will be closed and we will need to open a new case. If you have any further questions or concerns please reply directly to this email, or contact us by phone at 800-390-1119 between 5:30am to 5:30pm. Thank you for your time and patience regarding this matter. Have a great day!


Note:

The attached image is just FedEx's proof-of-delivery. It says where it was delivered to and the date as well as the signature of the buyer

[Fate]

Bump, still need help with this.

The NewEgg seller contacted FedEx and FedEx showed them that it was "accurately delivered to the address" with "written proof of delivery"

Although this was through email, I'm not sure if they'll respond back to my PayPal dispute.

Any input and questions would be nice!

[RelaxedSE]

Usually with paypal disputes its mostly used with the "unauthorized charge". However you can still fight your case with paypal by calling them directly instead of messaging through the help center as paypal usually is much better with these types of cases over the phone. If all else fails use the unauthorized charge with your bank or the DNA method with your bank. However since fedex is claiming they delivered it to the 'designated' location its a case thats best left for the unauthorized charge method.

[Fate]

Thanks so much Relaxed! I was really uncertain of what to do once the claim failed

[Fate]

An update on this issue:

The PayPal claim with NewEgg failed because I assume that all they had to do was show the tracking number on the package and how it was "delivered".

I then went to my bank and did a claim with them, which resulted in me getting my money back

A month later, I check my bank account and there's a statement that says Claim Reversal: PayPal - NewEgg; which put me at a negative balance due to the large amount.

Is there any way to get my money back or is this a failed SE at this point?

[Checkpoint]

Might be failed since paypal tends to be a bit unflexible from what I read around.

Maybe it was better to not use paypal claim and repeatedly calling them and requesting that they show you the signature for the package, and say that it wasn't yours.

[mothered]

The PayPal claim with NewEgg failed because I assume that all they had to do was show the tracking number on the package and how it was "delivered".

So what?

If the postman delivered mail by placing It In my letterbox, It doesn't mean I received It. Companies fail to realize that a delivery and personally receiving It, are completely different.