[TalkingPhone]

I have recently been trying to call logitech what i have personally realised is that due to where im from. Logitech goes through local retailers in order to complete the warrenty claim this means that i actually need to bring in the product for a warrenty claim. If anyone has any suggestions/solutions do reply to this post

[mothered]

Logitech goes through local retailers in order to complete the warrenty claim

How did you Identify and conclude this?

[tedownyiskinm]

Logitech have told me to go back to the store i purchased it from multiple times (UK). Depending on the store/website you provided POP check their returns of faulty products info and formulate a reply for Logitech based on these terms and Logitech should then carry on with the RMA process.

Good luck

[divisoria_baclaran]

hmmmmmm.. ...any updates man??

[TalkingPhone]

@mothered thats my case after speaking to a logitech employee i would need to speak to @tedownyiskinm for more info

[TalkingPhone]

@mothered In my country its logitech authorized distributors handle the process of actually accepting a warrenty claim their policies state that you must have the actual product even before they can proceed with a warrenty claim i have also tried to SE bose as for that im staying hopeful that my case would get accepted . Hoping people would have methods that can overcome this!

[Floki]

i have a way to circumvent this

tell them you bought the logitech product from an online international store and then they cant tell you to take the product back to the shop

although you'll need the specific website's receipt for this one

[TalkingPhone]

As for my case they don't mind if you bought it from anywhere what they want is an actual product where they can do a 1 to 1 exchange which is why i would most likely just switch to drop shipping

[TheBloke]

I just told them ive been to the store and they are refusing to replace the product, logitech always tries to deny that they have to replace it but if you are firm with them they will still do it.

[mothered]

@mothered In my country its logitech authorized distributors  handle the process of actually accepting a warrenty claim their policies state that you must have the actual product even before they can proceed with a warrenty claim i have also tried to SE bose as for that im staying hopeful that my case would get accepted . Hoping people would have methods that can overcome this!

It doesn't mean you cannot box them.

What's the Item?