[Jackson01]

Hi all,

First post - I'm extremely new to this so please don't be too harsh!

My method is as follows:

1. Buy an expensive item online to be delivered
2. Buy a similar cheaper item from a different store
3. Go to the shop I got the first item from and claim I was sent the cheaper item.
4. Try to SE a refund instead of an exchange because the item was a 'gift' which I had to repurchase.

Considering trying this in a UK department store on holiday like J L

Any tips please?

[zorrophreak]

I mean, that would be dependent on how strict the store's refund policy is and how often they have issues with this. Amazon works well because they have such a large volume. A smaller store would not work as well, but its definitely doable.

[RobertJ]

I mean, that would be dependent on how strict the store's refund policy is and how often they have issues with this. Amazon works well because they have such a large volume. A smaller store would not work as well, but its definitely doable.

I think he was going to try it in John Lewis, the UK store. Idk how strict their refund policies are but they’re pretty big from what I have read.

[Tibo inc]

Yeah, I am sure, with enough research this could work.

There are online versions of this that even a child could do, but you need a lot more confidence to do a face to face SE.

Make sure you plan out what you are going to say, but don't have a script. If you use a script, you are assuming that the shop worker will reply in a certain way, and you could be thrown of guard by an unexpected question.

Good luck, and post an update on the outcome.

[zorrophreak]

Assuming you are doing John Lewis I feel like you will be successful. Prepare for failure though, and don't go homeless because you spent a ton and expected to get it back. You should be fine and it should work though.

[mothered]

Simply stated, the "wrong Item received" method.

Yes, It will work.