[Rednaxela1]

Yes, you can open as many accounts as you want, but if you get banned they will ban all connected to your name and CC accounts.
Send them just  the box and the instruction booklet if you don't get refund.

Can't they look at accounts related to me that haven't been banned but i have received a refund on? If, for example, i order a few low value items and then get a higher value item refunded, could they find accounts linked to me and see that i have had a refund on a different account?

[mothered]

The moment you receive a response, whether It's a positive outcome or not, please reply In this thread.

[Rednaxela1]

The moment you receive a response, whether It's a positive outcome or not, please reply In this thread.

I will do just that, thank you.

[Rednaxela1]

The moment you receive a response, whether It's a positive outcome or not, please reply In this thread.

So i contacted Amazon through the live chat and just asked them what was going on with the investigation of the order that had missing parts and the rep just said sorry for the longevity of the investigation (even though it's been just over 24 hours) and he asked if i would like a replacement or a refund. Maybe this would help somebody else going forward? The fact that i contacted them a day after and didn't even mention a refund or replacement i was just making an enquiry about the investigation and basically asking what the latest was?

anyway, thanks for the help.

[db8803]

One unrelated question. Is the live chat only at .com? Because I use .de and they don't have live chat as an option...

[Rednaxela1]

One unrelated question. Is the live chat only at .com? Because I use .de and they don't have live chat as an option...

Hmm. I'm not entirely sure. The UK one has chat, and so does the .com like you've stated, so i imagine it's for all websites? I noticed yesterday though, with the UK website the email option is not available to contact them. :S

[Hypersomnia]

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[db8803]

Thank you! Good to know. I didn't think of that..

[mothered]

the rep just said sorry for the longevity of the investigation (even though it's been just over 24 hours) and he asked if i would like a replacement or a refund. Maybe this would help somebody else going forward? The fact that i contacted them a day after and didn't even mention a refund or replacement i was just making an enquiry about the investigation and basically asking what the latest was?

It had nothing to do with your point of contact. You'll find many users on this board have succeeded with their SE after an Investigation was concluded, without user-Invention.

As I've mentioned In countless posts, generally speaking, this Is the reason an Investigation takes place.

An Investigation Is part of company protocol based on the account holder's circumstances at the time.

They (Amazon) have policies In place that warrant an Investigation. It's simply a process (where applicable and justified) to complete the account holder's request- be It a refund or replacement.