SE from ASOS

JBoy1017 · 03-17-2018, 06:48 PM

I’m looking to SE a jacket from ASOS I ordered a few smaller items along with the jacket. I have received the package. Should I say that the jacket never came and that I didn’t receive an invoice?

Craven88 · 03-17-2018, 10:01 PM

Yes, just say the jacket is missing and send them some pictures of the box without the jacket. Tell them how frustrated you are etc. and that you would have liked to wear at your weekend trip or whatever. It helps when you have some orders on your account and you say that this never happened before.

JBoy1017 · 03-18-2018, 05:29 PM

(03-17-2018, 10:01 PM)Craven88 Wrote: Yes, just say the jacket is missing and send them some pictures of the box without the jacket. Tell them how frustrated you are etc. and that you would have liked to wear at your weekend trip or whatever. It helps when you have some orders on your account and you say that this never happened before.

If they ask for the invoice shall I say I didn’t receive one

JBoy1017 · 03-19-2018, 02:57 PM

(03-17-2018, 10:01 PM)Craven88 Wrote: Yes, just say the jacket is missing and send them some pictures of the box without the jacket. Tell them how frustrated you are etc. and that you would have liked to wear at your weekend trip or whatever. It helps when you have some orders on your account and you say that this never happened before.

Asos customer care have asked the following “ please let me know if the parcel was damaged at all and if there was any DPD tape visable?

If it was and there is DPD tape can you please pop over a picture to show this. “

How shall I respond to this

JBoy1017 · 03-20-2018, 02:34 PM

Update:

Told ASOS the box was undamaged, they are resending me the jacket which I will then return

Skryptec · 03-20-2018, 03:40 PM

(03-20-2018, 02:34 PM)JBoy1017 Wrote: Update:

Told ASOS the box was undamaged, they are resending me the jacket which I will then return

Return the empty box, you will basically have 2 jackets and then a refund (or replacement)

JBoy1017 · 03-20-2018, 04:05 PM

(03-20-2018, 03:40 PM)Skryptec Wrote:
(03-20-2018, 02:34 PM)JBoy1017 Wrote: Update:

Told ASOS the box was undamaged, they are resending me the jacket which I will then return

Return the empty box, you will basically have 2 jackets and then a refund (or replacement)

Really? Will they not realise it’s empty and mark my account?

Skryptec · 03-20-2018, 06:31 PM

(03-20-2018, 04:05 PM)JBoy1017 Wrote:
(03-20-2018, 03:40 PM)Skryptec Wrote:
(03-20-2018, 02:34 PM)JBoy1017 Wrote: Update:

Told ASOS the box was undamaged, they are resending me the jacket which I will then return

Return the empty box, you will basically have 2 jackets and then a refund (or replacement)

Really? Will they not realise it’s empty and mark my account?

Make it look like it has been opened already while in transit.

JBoy1017 · 03-20-2018, 11:43 PM

(03-20-2018, 06:31 PM)Skryptec Wrote:
(03-20-2018, 04:05 PM)JBoy1017 Wrote:
(03-20-2018, 03:40 PM)Skryptec Wrote: Return the empty box, you will basically have 2 jackets and then a refund (or replacement)

Really? Will they not realise it’s empty and mark my account?

Make it look like it has been opened already while in transit.

Will they question me about this or will they just refund me? Have you done this before?

JBoy1017 · 03-26-2018, 10:46 AM

(03-20-2018, 03:40 PM)Skryptec Wrote:
(03-20-2018, 02:34 PM)JBoy1017 Wrote: Update:

Told ASOS the box was undamaged, they are resending me the jacket which I will then return

Return the empty box, you will basically have 2 jackets and then a refund (or replacement)

Returned the empty box will let you know how it goes

SE from ASOS
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