[Dickflap]

So the rep emailed me with the whole we lost connection bit, he said "Unfortunately I don't have enough information for me to "take action.". Sounds like some bs or what?

[MysticShadows]

I believe he means not enough information to proceed the investigation.

What happened to me once is that the rep got an investigation I closed the chat, opened a new chat and told my connection got lost and I told the new rep that I was about to get a refund of my order because it wasn't in the box

[mothered]

I believe he means not enough information to proceed the investigation.

This ^^^

There's a certain amount of Information they need to necessitate an Investigation.
If they don't get It, they cannot move forward.

[Defeat]

They've told me something similar, but no one ever got back to me or anything. I wonder if it's just a bluff at times. I highly doubt they go through with it. Didn't this same company let a couple rip em off for over a million lol?

[Defeat]

I believe he means not enough information to proceed the investigation.

What happened to me once is that the rep got an investigation I closed the chat, opened a new chat and told my connection got lost and I told the new rep that I was about to get a refund of my order because it wasn't in the box

It worked ? I'm shocked because they always check and read previous chats so they'd know if you were lying or not. You got lucky I'm assuming

[MysticShadows]

So the rep emailed me with the whole we lost connection bit, he said "Unfortunately I don't have enough information for me to "take action.". Sounds like some bs or what?

I believe he means not enough information to proceed the investigation.

What happened to me once is that the rep got an investigation I closed the chat, opened a new chat and told my connection got lost and I told the new rep that I was about to get a refund of my order because it wasn't in the box

It worked ?  I'm shocked because they always check and read previous chats so they'd know if you were lying or not.  You got lucky I'm assuming

I got shocked too haha but somehow it worked