[Bruno85]

Hello, I have tried Se'ing FitBit and after a long talk with the support, i got this email:

Hi Bruno,

As I promised. here you find the instructions to return your not syncing Charge 2.

For Fitbit.com purchases, we're happy to exchange your tracker for the same model in a different size or color. We accept exchanges and returns for 45 days from the date of purchase. Just return the tracker to us at your expense and we'll send the new tracker when we receive your package in our warehouse.

ModusLink B.V.
Fitbit Returns Center
Smakterweg 100
5804 AM Venray
Netherlands
After you ship the package, please reply to this email with the tracking number. Having the tracking number on hand lets us issue your new order as soon as your package arrives at the warehouse. You'll receive an order confirmation as soon as we place the new order.

Looking forward to your prompt response, so we can assist you with the warranty confirmation process. In case you have any questions don't hesitate to let us know.

Sincerely,
Mauricio C.C. and the Fitbit Team


Did i do something wrong? Should i try it again with a different account? What are your advices? Please let me know, i will appreciate it.

Thanks

[P1L0T]

Just ship it to a drop house ( a UN-inhabited house which you ship the item), and say you will send it while they send, if they ask for a down payment to return it just give them a mastercard/visa giftcard, then nothing leads to you. if you don't understand dm me or reply

[Bruno85]

I understand, they did ask a down payment to return it and i don't have a mastercard/visa giftcard. It's fine, i might not do it

[mothered]

After you ship the package, please reply to this email with the tracking number. Having the tracking number on hand lets us issue your new order as soon as your package arrives at the warehouse.

The vulnerability here Is the tracking number. Do some research on (or If you already know)  the context of the tracking number, and see how It's formed- Identify the number and type of chars etc and formulate one that's based on a similar algorithm.

Then tell them you've already shipped the Item under a given tracking number. Obviously It will not exist, but that's the point of the SE. They cannot prove otherwise. As far as they're concerned, you've shipped the Item and given they can't locate It, hence you may well get a replacement sent to you. As with every SE, there's always an element of risk. Be aware of that.

[Bruno85]

After you ship the package, please reply to this email with the tracking number. Having the tracking number on hand lets us issue your new order as soon as your package arrives at the warehouse.

The vulnerability here Is the tracking number. Do some research on (or If you already know)  the context of the tracking number, and see how It's formed- Identify the number and type of chars etc and formulate one that's based on a similar algorithm.

Then tell them you've already shipped the Item under a given tracking number. Obviously It will not exist, but that's the point of the SE. They cannot prove otherwise. As far as they're concerned, you've shipped the Item and given they can't locate It, hence you may well get a replacement sent to you. As with every SE, there's always an element of risk. Be aware of that.

I understand that, i did that with SteelSeries althought they didn't ask for the tracking number. I just said to them that i already sent the item and they believed it. Now with FitBit they didn't even send a shipping mail like with the bar code and everything, they just sent an address.
For me it's a bit tough because i'm still learning how to SE, i haven't done a lot of SE'ing, i read posts of methods people use but most of the times i can't do them. For example, the refunds i can't do it because my paypal account is still limited, i don't have a credit card to verify it. And the box method i'm still learning.

[mothered]

I understand that, i did that with SteelSeries althought they didn't ask for the tracking number. I just said to them that i already sent the item and they believed it. Now with FitBit they didn't even send a shipping mail like with the bar code and everything, they just sent an address.
For me it's a bit tough because i'm still learning how to SE, i haven't done a lot of SE'ing, i read posts of methods people use but most of the times i can't do them. For example, the refunds i can't do it because my paypal account is still limited, i don't have a credit card to verify it. And the box method i'm still learning.

I understand and respect your position.

SE'ing can seem a little daunting In the beginning, however once you grasp the general concept, perform It a few times with successful results, It becomes a lot easier and eventually somewhat second nature. Generally speaking, SE'ing Is all about being confident, establishing an authoritative figure and taking control of a given situation/scenario. In simple terms, getting the other person(s) to believe that what you're saying Is In fact true and correct.

[Bruno85]

I understand that, i did that with SteelSeries althought they didn't ask for the tracking number. I just said to them that i already sent the item and they believed it. Now with FitBit they didn't even send a shipping mail like with the bar code and everything, they just sent an address.
For me it's a bit tough because i'm still learning how to SE, i haven't done a lot of SE'ing, i read posts of methods people use but most of the times i can't do them. For example, the refunds i can't do it because my paypal account is still limited, i don't have a credit card to verify it. And the box method i'm still learning.

I understand and respect your position.

SE'ing can seem a little daunting In the beginning, however once you grasp the general concept, perform It a few times with successful results, It becomes a lot easier and eventually somewhat second nature. Generally speaking, SE'ing Is all about being confident, establishing an authoritative figure and taking control of a given situation/scenario.  In simple terms, getting the other person(s) to believe that what you're saying Is In fact true and correct.

I understand and thank you for all the help