[Jojo1980]

If they refuse to play ball, you've really only got 2x options left:

1. If you've paid with PayPal, raise an "Empty Box" case against them, and there's a very good chance you'll win it.

2. If you haven't paid by PayPal, you really don't want to waste a chargeback on your credit card for such a low amount...Just take the 'L' on this occasion and return them; you have 90 days to return them as per their website.

how often can you paypal claim per year and how often can you claim a chargeback?

With PayPal, usually 4 or 5 per year, so long as there's plenty of normal transactions.

With chargebacks, there are no limits...However, once you start to hit double digit claims within one year, your credit card company will take notice and if the trend continues then they will close your account.

Moral of the story...Save any PayPal or chargebacks for valuable transactions (£500+).

[ozil1127]

Gonna bite the bullet on this, customer support is such a pain

[bcy37858]

Gonna bite the bullet on this, customer support is such a pain

why so? please describe what is happening in details, I'll try to help you

[ozil1127]

Gonna bite the bullet on this, customer support is such a pain

why so? please describe what is happening in details, I'll try to help you

I managed to get very little info and progress from them despite being in contact frequently, Just kept getting redirected between phone calls, live chats and emails. towards the end live chat wasnt viable as agents instantly severed the connection.

[bcy37858]

Gonna bite the bullet on this, customer support is such a pain

why so? please describe what is happening in details, I'll try to help you

I managed to get very little info and progress from them despite being in contact frequently, Just kept getting redirected between phone calls, live chats and emails. towards the end live chat wasnt viable as agents instantly severed the connection.

Did you try contacting the support on WhatsApp?