[Jhxxhdudjshd]

Hey, so I sent them a video of the box that the package came in and sent them a clear photo of the broken glass (used the same sort of photo for a previous SE at John Lewis and that one came through) but these guys keep asking for more photos of the broken glass. I'm a bit hesitant to send them as I'm not sure if they're trying to catch me out here. I mean, the photos I sent were pretty clear. I replied back to the email saying that the last time I handled the product I hurt myself and don't feel comfortable handling it again and reiterated that the evidence I sent through already should be more than clear. But they seemed to just disregard that email and just insist that I send through more photos.

Should I send more photos or stick to the excuse that I've now used? 

I can show what I've sent (if that's allowed)

You could keep on sending them what they are requesting although id personally just send them a harshly worded email mentioning the consumer rights act 2015 (use an equivalent if you are not in the UK) and their responsibility to deliver a product that is fit for use.

Some websites that I've successfully smashed bottle below.

https://www.fenwick.co.uk/
https://www.fragrancedirect.co.uk/
https://www.thefragranceshop.co.uk/
https://www.sephora.co.uk/ (took ages and their emailing ticket service is shit)
https://www.justmylook.com/
https://www.libertylondon.com/
https://www.endclothing.com

What did you SE from libertylondon? they only do expensive perfume it seems like.  Also ,did they require pictures or just straight refund based on your word the perfumes were broken?

£90 bottle of perfume and they wanted images. They use WhatsApp support so you can get it done pretty quickly.

[oorsi]

A bit of an update on the original SE attempt:

After a bit of back and forth, I had sent them an email asking for a full refund and used their ToS to try and support my case (their ToS states that Products ordered become my responsibility, except in cases where the Products are damaged or faulty when delivered). They're saying that they cannot give a full refund but they can give a product replacement because they don't have enough proof of the damage.

What should I now say since I don't want a product replacement but want a refund?

[nightmare87]

A bit of an update on the original SE attempt:

After a bit of back and forth, I had sent them an email asking for a full refund and used their ToS to try and support my case (their ToS states that Products ordered become my responsibility, except in cases where the Products are damaged or faulty when delivered). They're saying that they cannot give a full refund but they can give a product replacement because they don't have enough proof of the damage.

What should I now say since I don't want a product replacement but want a refund?

Why don't you just take the product replacement and refund it after?

[Jhxxhdudjshd]

A bit of an update on the original SE attempt:

After a bit of back and forth, I had sent them an email asking for a full refund and used their ToS to try and support my case (their ToS states that Products ordered become my responsibility, except in cases where the Products are damaged or faulty when delivered). They're saying that they cannot give a full refund but they can give a product replacement because they don't have enough proof of the damage.

What should I now say since I don't want a product replacement but want a refund?

Replacement then return for refund.

[BYLINA1]

Hey, so I sent them a video of the box that the package came in and sent them a clear photo of the broken glass (used the same sort of photo for a previous SE at John Lewis and that one came through) but these guys keep asking for more photos of the broken glass. I'm a bit hesitant to send them as I'm not sure if they're trying to catch me out here. I mean, the photos I sent were pretty clear. I replied back to the email saying that the last time I handled the product I hurt myself and don't feel comfortable handling it again and reiterated that the evidence I sent through already should be more than clear. But they seemed to just disregard that email and just insist that I send through more photos.

Should I send more photos or stick to the excuse that I've now used? 

I can show what I've sent (if that's allowed)

You could keep on sending them what they are requesting although id personally just send them a harshly worded email mentioning the consumer rights act 2015 (use an equivalent if you are not in the UK) and their responsibility to deliver a product that is fit for use.

Some websites that I've successfully smashed bottle below.

https://www.fenwick.co.uk/
https://www.fragrancedirect.co.uk/
https://www.thefragranceshop.co.uk/
https://www.sephora.co.uk/ (took ages and their emailing ticket service is shit)
https://www.justmylook.com/
https://www.libertylondon.com/
https://www.endclothing.com

Do you know the price limits for them ?

[Jhxxhdudjshd]

Hey, so I sent them a video of the box that the package came in and sent them a clear photo of the broken glass (used the same sort of photo for a previous SE at John Lewis and that one came through) but these guys keep asking for more photos of the broken glass. I'm a bit hesitant to send them as I'm not sure if they're trying to catch me out here. I mean, the photos I sent were pretty clear. I replied back to the email saying that the last time I handled the product I hurt myself and don't feel comfortable handling it again and reiterated that the evidence I sent through already should be more than clear. But they seemed to just disregard that email and just insist that I send through more photos.

Should I send more photos or stick to the excuse that I've now used? 

I can show what I've sent (if that's allowed)

You could keep on sending them what they are requesting although id personally just send them a harshly worded email mentioning the consumer rights act 2015 (use an equivalent if you are not in the UK) and their responsibility to deliver a product that is fit for use.

Some websites that I've successfully smashed bottle below.

https://www.fenwick.co.uk/
https://www.fragrancedirect.co.uk/
https://www.thefragranceshop.co.uk/
https://www.sephora.co.uk/ (took ages and their emailing ticket service is shit)
https://www.justmylook.com/
https://www.libertylondon.com/
https://www.endclothing.com

Do you know the price limits for them ?

Most expensive I did on a few of them was £90

[fortune]

You could keep on sending them what they are requesting although id personally just send them a harshly worded email mentioning the consumer rights act 2015 (use an equivalent if you are not in the UK) and their responsibility to deliver a product that is fit for use.

Some websites that I've successfully smashed bottle below.

https://www.fenwick.co.uk/
https://www.fragrancedirect.co.uk/
https://www.thefragranceshop.co.uk/
https://www.sephora.co.uk/ (took ages and their emailing ticket service is shit)
https://www.justmylook.com/
https://www.libertylondon.com/
https://www.endclothing.com

Do you know the price limits for them ?

Most expensive I did on a few of them was £90

bit off topic but did fenwick.co.uk ask you for proof of a broken bottle?

[Jhxxhdudjshd]

Do you know the price limits for them ?

Most expensive I did on a few of them was £90

bit off topic but did fenwick.co.uk ask you for proof of a broken bottle?

Yes. I think every website I've done has asked for proof apart from maybe 1