RE: Nike Refund Tutorial 03-03-2023, 06:37 AM
#31
(03-03-2023, 01:44 AM)mothered Wrote: All communications are logged:
- Calls are recorded for quality, training and assurance purposes.
- Chat sessions are stored for current and future reference.
I completely agree. And I would say to cover your SE at every angle, it's good to be consistent. I experienced this myself with Costco where the second chat agent referred to the previous chat I had with a different agent and that eventually led to a failed SE.
On the other hand, I'm sure there are reps (at every company even) who don't check previous logs, as I read some users here shared in their posts.

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