[ludwigsholyblade]

Attempting a DNA and I have a few questions. I receieved this email from support after letting them know I had not received my parcel

"We do recommend reaching out to your local post office as a first point of contact. If you are unable to track down your package within a few business days, please click the tracking link below and file a claim with the carrier and provide that information here so we can assist with a solution! We hope to have this resolved soon & appreciate your patience!"

Seeing as how this wasn't insured at all, what's the point of doing this? They might be waiting for USPS to deny the claim and leave me with no options. Should I go ahead and proceed or tell them to do it lol

[ludwigsholyblade]

If anyone is lurking or following this, I went ahead and emailed back saying I spoke with a USPS representative who word for word told me I should not be the one filing a carrier claim, as it is the seller's responsibility since they have the proof of parcel contents value and information about paid insurance on parcels.

[Stanleydawoodguy]

If anyone is lurking or following this, I went ahead and emailed back saying I spoke with a USPS representative who word for word told me I should not be the one filing a carrier claim, as it is the seller's responsibility since they have the proof of parcel contents value and information about paid insurance on parcels.

Keep us posted

[ludwigsholyblade]

Seems like my email was persuasive enough. I just got a response back saying as a one-time courtesy, I can have the order reshipped to me. The company is Sanrio
How can I get a refund instead of items reshipped? They don't have physical stores nearby so I can't claim I already bought the items in-store

[FortuneCookie4]

Can you return the replacement for a refund?

[er99]

Seems like my email was persuasive enough. I just got a response back saying as a one-time courtesy, I can have the order reshipped to me. The company is Sanrio
How can I get a refund instead of items reshipped? They don't have physical stores nearby so I can't claim I already bought the items in-store

Could always say you ordered this for (insert family members) birthday and you no longer need the item and just want a refund.

[ludwigsholyblade]

Seems like my email was persuasive enough. I just got a response back saying as a one-time courtesy, I can have the order reshipped to me. The company is Sanrio
How can I get a refund instead of items reshipped? They don't have physical stores nearby so I can't claim I already bought the items in-store

Could always say you ordered this for (insert family members) birthday and you no longer need the item and just want a refund.

Tried this. Worst case scenario I'll have accept the reship and send back the items but I'm sure they'll be sussed out by me returning.

[ludwigsholyblade]

"We're sorry you are unable to find the order and both shipments. Due to the tracking stating that the order was delivered to the address, we can provide a customer courtesy and reship the order to an address where it can be received right away or provide a store credit at this time. Please let us know what you prefer and if reshipping, please confirm a shipping address where the package can be received quickly once delivered, thanks!"