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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: Zalando refund 04-05-2023, 11:27 AM
#31
(04-05-2023, 09:01 AM)Kikibosum Wrote: what to do in this case? They don't answer me today
Keep contacting them until they reply - even If It means shooting off 10+ emails a day.
Be sure to forward the carrier's email with each communication attempt.
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Three Years of Service
Posts: 247
Threads: 23
RE: Zalando refund 04-05-2023, 01:12 PM
#32
(04-05-2023, 11:27 AM)mothered Wrote: (04-05-2023, 09:01 AM)Kikibosum Wrote: what to do in this case? They don't answer me today
Keep contacting them until they reply - even If It means shooting off 10+ emails a day.
Be sure to forward the carrier's email with each communication attempt.
I have contacted a mediator. In my country, it is a free service for the consumer (and not for the company) which makes a person intervene in order to settle the dispute amicably. The company must pay 1500 according to the law in the mediation. So, when the dispute is less than that, the companies usually give up. I hope to find a way in this solution.
Three Years of Service
Posts: 85
Threads: 2
RE: Zalando refund 05-15-2023, 11:33 PM
#33
(04-05-2023, 01:12 PM)Kikibosum Wrote: (04-05-2023, 11:27 AM)mothered Wrote: (04-05-2023, 09:01 AM)Kikibosum Wrote: what to do in this case? They don't answer me today
Keep contacting them until they reply - even If It means shooting off 10+ emails a day.
Be sure to forward the carrier's email with each communication attempt.
I have contacted a mediator. In my country, it is a free service for the consumer (and not for the company) which makes a person intervene in order to settle the dispute amicably. The company must pay 1500 according to the law in the mediation. So, when the dispute is less than that, the companies usually give up. I hope to find a way in this solution.
Any news? How’s the case going?
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Three Years of Service
Posts: 247
Threads: 23
RE: Zalando refund 05-19-2023, 12:34 PM
#34
(05-15-2023, 11:33 PM)Catcatdog Wrote: (04-05-2023, 01:12 PM)Kikibosum Wrote: (04-05-2023, 11:27 AM)mothered Wrote: Keep contacting them until they reply - even If It means shooting off 10+ emails a day.
Be sure to forward the carrier's email with each communication attempt.
I have contacted a mediator. In my country, it is a free service for the consumer (and not for the company) which makes a person intervene in order to settle the dispute amicably. The company must pay 1500 according to the law in the mediation. So, when the dispute is less than that, the companies usually give up. I hope to find a way in this solution.
Any news? How’s the case going?
Hey, this kind of service has a long resolution, so it's still ongoing
Three Years of Service
Posts: 247
Threads: 23
RE: Zalando refund 05-20-2023, 01:04 PM
#35
(05-15-2023, 11:33 PM)Catcatdog Wrote: (04-05-2023, 01:12 PM)Kikibosum Wrote: (04-05-2023, 11:27 AM)mothered Wrote: Keep contacting them until they reply - even If It means shooting off 10+ emails a day.
Be sure to forward the carrier's email with each communication attempt.
I have contacted a mediator. In my country, it is a free service for the consumer (and not for the company) which makes a person intervene in order to settle the dispute amicably. The company must pay 1500 according to the law in the mediation. So, when the dispute is less than that, the companies usually give up. I hope to find a way in this solution.
Any news? How’s the case going?
The company refused mediation yesterday, the game is over. I can still sue them, but that's really dumb. I'm getting experience with my failures!
Three Years of Service
Posts: 5
Threads: 0
RE: Zalando refund 07-01-2023, 01:04 AM
#36
(05-20-2023, 01:04 PM)Kikibosum Wrote: (05-15-2023, 11:33 PM)Catcatdog Wrote: (04-05-2023, 01:12 PM)Kikibosum Wrote: I have contacted a mediator. In my country, it is a free service for the consumer (and not for the company) which makes a person intervene in order to settle the dispute amicably. The company must pay 1500 according to the law in the mediation. So, when the dispute is less than that, the companies usually give up. I hope to find a way in this solution.
Any news? How’s the case going?
The company refused mediation yesterday, the game is over. I can still sue them, but that's really dumb. I'm getting experience with my failures!
Hey which country you tried the SE ?
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Three Years of Service
Posts: 247
Threads: 23
RE: Zalando refund 07-05-2023, 04:35 PM
#37
(07-01-2023, 01:04 AM)Vist157 Wrote: (05-20-2023, 01:04 PM)Kikibosum Wrote: (05-15-2023, 11:33 PM)Catcatdog Wrote: Any news? How’s the case going?
The company refused mediation yesterday, the game is over. I can still sue them, but that's really dumb. I'm getting experience with my failures!
Hey which country you tried the SE ?
hey, in France
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