[tycoon7x]

Hey,
So I ordered a perfume called Armaf Club de Nuit from Amazon, it's a clone of Creed Aventus but a really cheap one. I have 3 old bottles of it when I read on here how to broken bottle,
I ordered it on the 7th and it arrived today.

I took my time and contacted them after an hour or two of the delivery, all while I was away breaking a bottle of that perfume, clicked 15 pictures, sent 5 and I didn't even have to convince them of anything.

I was asked the following -

rep- How may I help?

me- I ordered a perfume and upon opening the delivery box I could smell it and it was really strong, I thought thats how they pack it and went on ahead opening it, everything was fine until I pulled the bottle out of the box.
I told her that the bottle was broken and it fell right when I got it out of the box and there was perfume in the box aswell, shards of glass flew everywhere and I have a 2 year old who was about to step on it and asked them how can they be so careless with the shipping.

She asked me if the shipping box was damaged and I said no only the perfume bottle was broken.

She asked me to be on hold, checked my pictures and told me she'll connect me to her senior. (The pictures were really high def and from different angles, even had the amazon box in there)

when the senior came in she just read out "The product has a non-returnable and non-replacement policy so there's only one thing I can do and that is refunding the amount you got charged, it'll be credited within 4 days and you can dispose of the bottle. You'll get an email with the confirmation. Sorry for the inconvenience caused, have a nice day"

It was way easier the senior rep just sounded scared, I just shifted my tone from being nice to pissed when I spoke about my 2 year old.

First successful SE woohoo!