[mothered]

Samsung  probably has the worst customer service in the world

Their CS has been appalling for quite a while.

its been two weeks they sent an email apologizing for ignoring my emails and said they would update me when the investigation finishes, that was 5 days ago, I sent another email saying I will have to take it further, the response was basically wait for an update, that was yesterday.

Have you requested an escalation at any point?

Should I sec75 it

Not yet.

[rasco1235]

Samsung  probably has the worst customer service in the world

Their CS has been appalling for quite a while.

its been two weeks they sent an email apologizing for ignoring my emails and said they would update me when the investigation finishes, that was 5 days ago, I sent another email saying I will have to take it further, the response was basically wait for an update, that was yesterday.

Have you requested an escalation at any point?

Should I sec75 it

Not yet.

Quite literally in every email I sent for the last week I’ve said it needs to be escalated and a manager needs to be contacted but they ignore that so I don’t know how else to escalate it.

[mothered]

Samsung  probably has the worst customer service in the world

Their CS has been appalling for quite a while.

its been two weeks they sent an email apologizing for ignoring my emails and said they would update me when the investigation finishes, that was 5 days ago, I sent another email saying I will have to take it further, the response was basically wait for an update, that was yesterday.

Have you requested an escalation at any point?

Should I sec75 it

Not yet.

Quite literally in every email I sent for the last week I’ve said it needs to be escalated and a manager needs to be contacted but they ignore that so I don’t know how else to escalate it.

Repeatedly email every department regardless of relevance.

You're bound to receive the appropriate attention.

[rasco1235]

So, refund received unfortunately Samsung has blocked the IMEI. I put my SIM in and now I’m a bit worried it will be tracked. It has a warning message “this product has been reported lost of stolen by the seller, please contact Samsung for passkey or return to seller.” It won’t let you use the phone basically without the passcode. Anyone heard of this before or know how to bypass @mothered any thoughts again thanks.

[mothered]

So, refund received unfortunately Samsung has blocked the IMEI. I put my SIM in and now I’m a bit worried it will be tracked. It has a warning message “this product has been reported lost of stolen by the seller, please contact Samsung for passkey or return to seller.” It won’t let you use the phone basically without the passcode. Anyone heard of this before or know how to bypass @mothered any thoughts again thanks.

Do you have a cell phone store/dealer where you're located that can unblock It?

There are a few In my area that do the job well.

[Hellboy97]

It is possible to change the IMEI of S23 model already? or do they have some other way to unblock it?

[cannyvalley]

I just got a refund issued for my samsung s23 ultra. Boxing method went better than expected. Within a few days of them receiving the box, I was issued a refund. After they sent the email saying the box didn't have the item in it, I only had to have 1 short (25 minute) convo with support over live chat. Easiest shit of my life. For my first online SE this felt amazing. Now I'm wondering if I'll get an IMEI ban soon. Given how little trouble they gave me, do you think it's likely?

[Roadman]

Samsung are well known for blocking IMEI after a "successful" SE, at least in the UK anyway.

It could occur weeks after your refund. Consider your phone safe to use if its been a minimum of 2 months and no sign of any IMEI block.