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Three Years of Service
Posts: 45
Threads: 10
RE: DNA refund with site or seller? 03-25-2023, 10:22 AM
#11
@
mothered yeah it's definitely not a small buisness, I specified that it was one other than amazon to explain the courier situation. What do you think is the best way to get the refund in this situation?
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: DNA refund with site or seller? 03-25-2023, 11:11 AM
#12
(03-25-2023, 10:22 AM)seyeji6422@asoflex.com Wrote: @mothered yeah it's definitely not a small buisness, I specified that it was one other than amazon to explain the courier situation.
You're certainly good to go.
(03-25-2023, 10:22 AM)seyeji6422@asoflex.com Wrote: What do you think is the best way to get the refund in this situation?
Under the circumstances below, It's Ideal to DNA It.
Quote:Courier left the package alone and signed himself.
Where does your claim currently stand?
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Three Years of Service
Posts: 45
Threads: 10
RE: DNA refund with site or seller? 03-25-2023, 11:29 AM
#13
@
mothered I think it's stalled because the store has opened a report to the courier, who called me but didn't answer. What should I do?
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: DNA refund with site or seller? 03-25-2023, 11:45 AM
#14
(03-25-2023, 11:29 AM)seyeji6422@asoflex.com Wrote: @mothered I think it's stalled because the store has opened a report to the courier, who called me but didn't answer. What should I do?
Get In contact with the company and ask where your claim stands.
The next course of action will be based on their reply.
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Three Years of Service
Posts: 45
Threads: 10
RE: DNA refund with site or seller? 03-25-2023, 12:10 PM
#15
@
mothered it's what I asked but they didn't answer me in almost 24 hours
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: DNA refund with site or seller? 03-26-2023, 01:11 AM
#16
(03-25-2023, 12:10 PM)seyeji6422@asoflex.com Wrote: @mothered it's what I asked but they didn't answer me in almost 24 hours
It's only been one day.
Keep contacting them until an appropriate reply Is received.
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Three Years of Service
Posts: 45
Threads: 10
RE: DNA refund with site or seller? 03-26-2023, 02:09 AM
#17
@
mothered so do you advise to not reply to the courier nor to contact amazon?
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: DNA refund with site or seller? 03-26-2023, 02:19 AM
#18
(03-26-2023, 02:09 AM)seyeji6422@asoflex.com Wrote: @mothered so do you advise to not reply to the courier nor to contact amazon?
As said:
(03-26-2023, 01:11 AM)mothered Wrote: Keep contacting them until an appropriate reply Is received.
Meaning contact Amazon.
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Three Years of Service
Posts: 45
Threads: 10
RE: DNA refund with site or seller? 03-26-2023, 03:28 PM
#19
@
mothered I received an email from amazon stating that they have investigated thoroughly and spoken to the courier who delivered the package, and that they believe the package was delivered to the correct address. Now they need a police report, what should I do?
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: DNA refund with site or seller? 03-27-2023, 01:54 AM
#20
(03-26-2023, 03:28 PM)seyeji6422@asoflex.com Wrote: @mothered I received an email from amazon stating that they have investigated thoroughly and spoken to the courier who delivered the package, and that they believe the package was delivered to the correct address. Now they need a police report, what should I do?
A PR Is only required to move forward with the claim, so It's fine to go ahead and file It.
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