Empty Box Method

siro_fr · 03-07-2023, 12:09 PM

I'm receiving earbuds from Bose.

For the Empty Box, should I say the whole product box is missing or that the earbuds (with charging box) are mlssing ?

mothered · 03-07-2023, 12:20 PM

(03-07-2023, 12:09 PM)siro_fr Wrote: the earbuds (with charging box) are mlssing

^ This.

panopticon · 03-07-2023, 12:34 PM

question related to this eb: just called with rep and claimed eb.
he said that he will send a replacement and also asked me to make a pic of the empty box and send it to boses technical support email.
is this standard procedure?
@mothered

mothered · 03-07-2023, 02:47 PM

(03-07-2023, 12:34 PM)panopticon Wrote: question related to this eb: just called with rep and claimed eb.
he said that he will send a replacement and also asked me to make a pic of the empty box and send it to boses technical support email.
is this standard procedure?
@mothered

It's typical of many companies to either request photos of the empty box, or return It.

panopticon · 03-07-2023, 03:54 PM

Yea I sent a picture, and they replied back confirming a new set is on its way Smile

Why they would need a picture of an empty box is beyond me.

mothered · 03-08-2023, 03:22 AM

(03-07-2023, 03:54 PM)panopticon Wrote: Yea I sent a picture, and they replied back confirming a new set is on its way

Excellent.

(03-07-2023, 03:54 PM)panopticon Wrote: Why they would need a picture of an empty box is beyond me.

Logic has It a photo will suffice, but given It's (seemingly) a manufacturer error, they require the box for physical proof of nonreceipt of goods.

Zelda7711 · 03-08-2023, 03:28 AM

Which country did you buy the Bose earbuds from (bose.de bose.fr ) ? Did you also contact them by email?

siro_fr · 03-08-2023, 10:31 AM

(03-08-2023, 03:22 AM)mothered Wrote:
(03-07-2023, 03:54 PM)panopticon Wrote: Yea I sent a picture, and they replied back confirming a new set is on its way
Excellent.

(03-07-2023, 03:54 PM)panopticon Wrote: Why they would need a picture of an empty box is beyond me.
Logic has It a photo will suffice, but given It's (seemingly) a manufacturer error, they require the box for physical proof of nonreceipt of goods.

Same here, they're sending a replacement, which I'm going to send back.

(03-08-2023, 03:28 AM)Zelda7711 Wrote: Which country did you buy the Bose earbuds from (bose.de bose.fr ) ? Did you also contact them by email?

Bose.fr and I contacted them by chat!

mothered · 03-08-2023, 11:19 AM

(03-08-2023, 10:31 AM)siro_fr Wrote: they're sending a replacement, which I'm going to send back.

Why are you returning It?

Lively · 03-08-2023, 12:13 PM

(03-08-2023, 10:31 AM)siro_fr Wrote: Same here, they're sending a replacement, which I'm going to send back.

Why don't you just box the return and get 2 pairs for free?

Empty Box Method
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