[ales]

How do you "refuse" an investigation? What would be the excuse and reason for refusal of one since that would be their regular process ??

say "i'll check w my neighbors, investigation is not necessary" bs like that they cant do it if you say this

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yet another instant refund w dna

What was the value? I would like to know the limit for instas. They make life a lot easier.

120

[Hobbadooba]

Is a $300 DNA too risky? Aged account but no purchases

[mothered]

Is a $300 DNA too risky? Aged account but no purchases

To be on the safe side, make a legit purchase of any value.

[ales]

Is a $300 DNA too risky? Aged account but no purchases

risky? depends on your dna events, signature, picture, otp or any shit like that.
if no verifications, just let them investigate they wont prove shit and refund you
either way max ive done is a j4 craft dna 220 euro

[LordLobov]

How do you "refuse" an investigation? What would be the excuse and reason for refusal of one since that would be their regular process ??

say "i'll check w my neighbors, investigation is not necessary" bs like that they cant do it if you say this

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At this point would it mean that the SE has failed? How would you recover?

[NuPhy1]

At this point would it mean that the SE has failed? How would you recover?

You can then start chat with a different rep.

[mothered]

You can then start chat with a different rep.

They'll most likely refer to previous/current records of communication.

[ales]

You can then start chat with a different rep.

They'll most likely refer to previous/current records of communication.

based on what i've heard from their customer service they can't see what you said atleast in call i assume same goes for chat, they can however see that you contacted them, so say that you verified and did not find the item

[Hobbadooba]

Is a $300 DNA too risky? Aged account but no purchases

To be on the safe side, make a legit purchase of any value.

So I just SE Nike and they said they will investigate but in the meantime they asked if I wanted a reship or refund. Are they actually going to investigate or just refund cause they said my refund will be about 10 days or less

[mothered]

based on what i've heard from their customer service they can't see what you said atleast in call i assume same goes for chat

All communications are logged:

• Calls are recorded for quality, training and assurance purposes.
  
• Chat sessions are stored for current and future reference.