[mothered]

Sorry, but I did not understand what you meant by that. I only talk to them trough live chat, are you saying to write that e-mail the rep was asking me?

They've said this:

The agent then told me that they can see want they pack and have proof of everything

Tell them to provide evidence of your Item being packed - photographic or video.

[izzy777]

Sorry, but I did not understand what you meant by that. I only talk to them trough live chat, are you saying to write that e-mail the rep was asking me?

They've said this:

The agent then told me that they can see want they pack and have proof of everything

Tell them to provide evidence of your Item being packed - photographic or video.

They will check that after my formalized e-mail, I will then ask that for that evidence.
Also, if they came with a legit video denying my refund, would I be able to legit return all order, right?

[mothered]

They will check that after my formalized e-mail, I will then ask that for that evidence.

Understood.

Also, if they came with a legit video denying my refund, would I be able to legit return all order, right?

Yes, you can return It for a legit refund.

We'll discuss It If the need comes to hand.

[izzy777]

They will check that after my formalized e-mail, I will then ask that for that evidence.

Understood.

Also, if they came with a legit video denying my refund, would I be able to legit return all order, right?

Yes, you can return It for a legit refund.

We'll discuss It If the need comes to hand.

Ok. I will keep you updated, thanks.

[chumchum55]

The agent is quite odd to say something like that. The amount of time they are going to have to spend on looking back on CCTV in order to nail you on PEB would not be cost effective. I would see if you can talk to another rep. These places do make mistakes people forget.

[mothered]

They will check that after my formalized e-mail, I will then ask that for that evidence.

Understood.

Also, if they came with a legit video denying my refund, would I be able to legit return all order, right?

Yes, you can return It for a legit refund.

We'll discuss It If the need comes to hand.

Ok. I will keep you updated, thanks.

You're welcome.

[Fagottino89]

They will check that after my formalized e-mail, I will then ask that for that evidence.

Understood.

Also, if they came with a legit video denying my refund, would I be able to legit return all order, right?

Yes, you can return It for a legit refund.

We'll discuss It If the need comes to hand.

Ok. I will keep you updated, thanks.

How did it go?

[izzy777]

Understood.

Yes, you can return It for a legit refund.

We'll discuss It If the need comes to hand.

Ok. I will keep you updated, thanks.

How did it go?

Hi, Sorry I forgot to update in here.
I failed PEB on Levis and legit retuned everything I got a refund. Since they sent me the products from local stores, they had cctv proof. Also the costumer service was not that cooperative with me. I really believe if they packed the thing from a warehouse I had HIT on Levis for sure.
My country is really shitty in Europe tho, nobody even tried refund with this country company because they are really strict, and too poor to issue refunds lmao.

[siro_fr]

I am plaining on doing a DNA on one of one parcel

First and foremost, check If the company Is liable for lost shipments.

Hey @mothered, had a quick question

I'm receiving an iphone through DHL, and the driver just called me asking me if I were gonna be home, and that he'll call me when he'll be at the door (apartment complex).
Will that impact the DNA claim ?

[exluzemba]

I saw one their website that, if my package does not arrive within 48H after being marked as delivered, to contact them.
Unfortunately I also read that "We recommend either a work address or someone present to accept delivery. Levi's® does not hold any responsibility for items which are lost or stolen."  So I supposed PEB is the only option here.

Sometimes the terms and conditions say one thing, but the company does another. Though I can only vouch for their customer service in the US, I have personally DNA'd Levi's numerous times with no pushback whatsoever - including multiple packages delivered at separate times on the same order.
Levi's is vouched for pretty regularly with DNA - and PEB - so it would seem that despite their terms stating this, they tend to lean towards making it right for the customer.

Not that you shouldn't proceed with caution and do what you feel comfortable with, or that TOS isn't useful, just wanted to chime in on Levi's specifically.

Did you get an instant refund or did you have to get a declaration of non receipt?
They’re asking me to give me their phone number so they can give it to the shipping company.

---

I am plaining on doing a DNA on one of one parcel

First and foremost, check If the company Is liable for lost shipments.

Hey @mothered, had a quick question

I'm receiving an iphone through DHL, and the driver just called me asking me if I were gonna be home, and that he'll call me when he'll be at the door (apartment complex).
Will that impact the DNA claim ?

What happened?