[mothered]

Yes, I will of course keep you updated about the progress of the se

Please do.

[Alz007]

Yes, I will of course keep you updated about the progress of the se

Please do.

Hello @mothered. I will need your advice again because tommorow il will call them to have some news on the investigation. I firstly told to the rep that I was not at home when the delivery man came by (as a reminder I had to pick up the phone when he called and I told him I was waiting in front of my building). So I have several questions:

1. In the unlikely event that the delivery man recorded the call he had with me, and in order to cover myself as much as possible, should I stick to my initial version and say that I was not there or should I say that I was waiting for him at the bottom of my building but that he never came?

2.I don't know if the rep wrote the fact I told her that I wasnt at my home during the delivery in my file because she seemed to be in a hurry and sent me the affidavit directly.
At a preliminary stage where the rep does not ask me for any details and simply sends me the declaration of honour, does the rep note everything I can say in my file?

3. According to your experience and what you red on the forum, at which frequency do you think delivery people record their calls? 5-15% or even less?

Thank you in advance for your answers

[Buddhism]

-------------------------

[mothered]

1. In the unlikely event that the delivery man recorded the call he had with me, and in order to cover myself as much as possible, should I stick to my initial version and say that I was not there or should I say that I was waiting for him at the bottom of my building but that he never came?

should I stick to my initial version and say that I was not there

^ This.

You're covered In every aspect.

2.I don't know if the rep wrote the fact I told her that I wasnt at my home during the delivery in my file because she seemed to be in a hurry and sent me the affidavit directly.
At a preliminary stage where the rep does not ask me for any details and simply sends me the declaration of honour, does the rep note everything I can say in my file?

Records are kept of all communications which Is why (In the majority of cases), the next rep you speak with Is aware of your claim's status.

3. According to your experience and what you red on the forum, at which frequency do you think delivery people record their calls? 5-15% or even less?

I can't put a percentage on It, but the probability Is slim.

Thank you in advance for your answers

You're welcome.

[Alz007]

1. In the unlikely event that the delivery man recorded the call he had with me, and in order to cover myself as much as possible, should I stick to my initial version and say that I was not there or should I say that I was waiting for him at the bottom of my building but that he never came?

should I stick to my initial version and say that I was not there

^ This.

You're covered In every aspect.

2.I don't know if the rep wrote the fact I told her that I wasnt at my home during the delivery in my file because she seemed to be in a hurry and sent me the affidavit directly.
At a preliminary stage where the rep does not ask me for any details and simply sends me the declaration of honour, does the rep note everything I can say in my file?

Records are kept of all communications which Is why (In the majority of cases), the next rep you speak with Is aware of your claim's status.

3. According to your experience and what you red on the forum, at which frequency do you think delivery people record their calls? 5-15% or even less?

I can't put a percentage on It, but the probability Is slim.

Thank you in advance for your answers

You're welcome.

Thanks you to both of you for your answers.

I will call the driver with an other number to see if its a professional number or not.
And I received an email telling me to contact them in a week because the investigation is not finished. I will keep you informed when I know more

[mothered]

I will call the driver with an other number to see if its a professional number or not.
And I received an email telling me to contact them in a week because the investigation is not finished. I will keep you informed when I know more

We'll await further developments.

[Alz007]

I will call the driver with an other number to see if its a professional number or not.
And I received an email telling me to contact them in a week because the investigation is not finished. I will keep you informed when I know more

We'll await further developments.

Hello again @mothered,

As I said before, I called the delivery man again and I found a telephone platform of his delivery service.

However, at no time during the call was I notified that the call may have been recorded. Could it have been recorded without my knowledge by the delivery service (since it is not his personbnal but probably his company's phone?)?

And if this is the case, since I was recorded without my knowledge, this is not a valid evidence, is it?

Thanks for yout answer!

[mothered]

However, at no time during the call was I notified that the call may have been recorded. Could it have been recorded without my knowledge by the delivery service (since it is not his personbnal but probably his company's phone?)?

Very unlikely.

And if this is the case, since I was recorded without my knowledge, this is not a valid evidence, is it?

Correct.

It won't be used to present as hardcore evidence, but rather give them reason to decline your claim - the true events of the delivery will be known.

[Alz007]

However, at no time during the call was I notified that the call may have been recorded. Could it have been recorded without my knowledge by the delivery service (since it is not his personbnal but probably his company's phone?)?

Very unlikely.

And if this is the case, since I was recorded without my knowledge, this is not a valid evidence, is it?

Correct.

It won't be used to present as hardcore evidence, but rather give them reason to decline your claim - the true events of the delivery will be known.

Hello again @mothered,

just a little message to tell you that the se succeed without even the need of a pr. The package was reported as lost and after a month of waiting i received my refund. Incredible. Thanks a lot again

[mothered]

Hello again @mothered,

just a little message to tell you that the se succeed without even the need of a pr. The package was reported as lost and after a month of waiting i received my refund. Incredible.

Too good.

A job well done Indeed on your end, particularly remaining adamant and being patient from start to finish.

Thanks a lot again

It's my pleasure.