[mothered]

@Buddhism, any progress with the SE?

[Buddhism]

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[mothered]

I had UPS come by and they refused to take it. Asked to return to UPS store, I said 3 stores refused. Said I tried USPS and UPS and they refused too all because the battery is leaking and leaked inside the device.
They keep saying they wont refund until returned. Guess Im retuning it.

Have you requested an escalation at any stage of the claim?

Any thoughts? What went wrong?

You did everything right - a carbon copy of how the leaking battery method should be used with the events Involved.

It's the method Itself that requires a lot of effort, namely because many companies expect the return, no matter what they're told.

[Buddhism]

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[mothered]

I’ve talked to their “leadership” and “specialists” on call at least 10 times.

What was the most appropriate reply?

One straight up yelled at me to return it lol.

He/she had no right to yell at you.

In future tell them to do their job as requested and escalate the claim as per their company policy.

[Buddhism]

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[mothered]

"After talking to leadership they can only proceed after receiving the item".

Well, obviously It wasn't escalated at the time of the above reply.

I ask to escalate, and they say that its already at the top

What was the title of the representatives position In the reply message?

[Buddhism]

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[mothered]

they said esscalation team already said no so to fuck myself then hung up again

so to fuck myself

^ Did they actually say this to you In those exact words?

[Buddhism]

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