[NuPhy1]

Hi. I was in the process of SEing Macy's with DNA. Account with 5+ history but only <5 orders. First SE with them. I started the claim using their online chatbot, and received an email within 12 hrs saying:

"We have investigated the order in question and concluded that due to previous excessive claims of non-receipt received, we are unable to credit or reship your merchandise.

Additionally, we will no longer be able to process any reshipments or credits to this billing name and shipping address."

Given this is my first SE with Macy's, I'm quite surprised to see this. Order was delivered with UPS. I've claimed 3 DNA with UPS in the past three months on other merchants and all was successful through chat. Latest on was a month ago. Seems like Macy's obtained this information from UPS.

I'm planning on just returning it. But any help/advice is greatly appreciated.

[yeen]

Hi. I was in the process of SEing Macy's with DNA. Account with 5+ history but only <5 orders. First SE with them. I started the claim using their online chatbot, and received an email within 12 hrs saying:

"We have investigated the order in question and concluded that due to previous excessive claims of non-receipt  received, we are unable to credit or reship your merchandise.

Additionally, we will no longer be able to process any reshipments or credits to this billing name and shipping address."

Given this is my first SE with Macy's, I'm quite surprised to see this. Order was delivered with UPS. I've claimed 3 DNA with UPS in the past three months on other merchants and all was successful through chat. Latest on was a month ago. Seems like Macy's obtained this information from UPS.

I'm planning on just returning it. But any help/advice is greatly appreciated.

I think its all UPS

[NuPhy1]

I think its all UPS

That's my thinking too atm. Have you heard of any similar experience?

[EquitableEngineer]

Ive said it before and I'll say it again, THIS is why i do not DNA. You leave yourself exposed to too many potential problems, there is a reason why it is the easiest method.

[kyungchul]

Hi. I was in the process of SEing Macy's with DNA. Account with 5+ history but only <5 orders. First SE with them. I started the claim using their online chatbot, and received an email within 12 hrs saying:

"We have investigated the order in question and concluded that due to previous excessive claims of non-receipt  received, we are unable to reship your merchandise.

Additionally, we will no longer be able to process any reshipments to this billing name and shipping address."

Given this is my first SE with Macy's, I'm quite surprised to see this. Order was delivered with UPS. I've claimed 3 DNA with UPS in the past three months on other merchants and all was successful through chat. Latest on was a month ago. Seems like Macy's obtained this information from UPS.

I'm planning on just returning it. But any help/advice is greatly appreciated.

Have you done a refund with Bloomingdale's in the past? I ask because they are "linked" and will link your accounts if they share any information.

It's hard to say why, otherwise, without other information. While it's possible it's related to UPS, again, hard to say without knowing other factors.

From my own experience, Bloomingdale's linked my first ever DNA with them to past Macy's DNA's at the same address - despite no other information/factors being shared. I was denied a refund on the grounds that I had refunded with Macy's in the past.
I opened a BBB complaint, denying that the Macy's refunds belonged to me - essentially I came back with - not verbatim, but off the top of my head this was the just of it: "First of all, I find it very disturbing that you are sharing the order and personal information of a Macy's customer - that I have no relation to, and who I'm assuming is not aware they are being freely shared with strangers - that previously lived at my home address with me in relation to my request for a resolution.
I'm also confused why you seem to think that it's not possible my order never arrived here.
You have just provided me with information confirming that in the past, refunds were issued to a separate customer on the grounds that they never received their orders at this address.
I, now, also have not received my order here.
The trend here appears to be a problem on your end, since numerous customers have complained. I have requested a refund from Macy's/Bloomingdale's in the past, and have not received my order. I hope we can resolve this now, because I fully intend to escalate until we reach a satisfactory conclusion."
I received a response via the BBB portal within 48 hours, and was issued a refund.

I don't know that this will be relevant to you or help you in this case, but if it's something you would prefer not to return, perhaps keep pushing - if nothing else, you might find out a bit more information about what they're  basing this decision on and where they're getting that info.

[NuPhy1]

I don't know that this will be relevant to you or help you in this case, but if it's something you would prefer not to return, perhaps keep pushing - if nothing else, you might find out a bit more information about what they're  basing this decision on and where they're getting that info.

Thank you for your reply. It's very informative.

I don't have a Bloomingdales account, so that's not the reason. It's good to know they share info with Macy's.

I sadly and stupidly used the same name for all DNA's with UPS... It'd be hard to argue that the previous claims were from a different person at the same address...

It's also good to know that the BBB claim was effective.

This SE probably isn't going anywhere, but it'd definitely be helpful if I can get more info from them regarding their reasoning.

Hate to bother but if you have time to look at this, @mothered What's your take on this matter ?

[speedtail001]

Ive said it before and I'll say it again, THIS is why i do not DNA. You leave yourself exposed to too many potential problems, there is a reason why it is  the easiest method.

what do you do im in uk and need it

[mothered]

Hi. I was in the process of SEing Macy's with DNA. Account with 5+ history but only <5 orders. First SE with them. I started the claim using their online chatbot, and received an email within 12 hrs saying:

"We have investigated the order in question and concluded that due to previous excessive claims of non-receipt  received, we are unable to credit or reship your merchandise.

Additionally, we will no longer be able to process any reshipments or credits to this billing name and shipping address."

Given this is my first SE with Macy's, I'm quite surprised to see this.

^ It's pretty simple, have you addressed this with Macey's?

Namely the fact that It's the first claim of Its kind?

[EquitableEngineer]

what do you do im in uk and need it

Need what ?

[NuPhy1]

^ It's pretty simple, have you addressed this with Macey's?

Namely the fact that It's the first claim of Its kind?

Will ask about this and see how it goes. Thank you for the suggestion.