[Selmavw]

What should I say?

The carrier told you to communicate with the company.

How long should I wait till I send that they told me to contact the company, as the last time I opened an investigation with this courier, they never actually responded.

In a hypothetical situation you could've called them just now and they told you to contact the company again.
So it really doesn't matter if you contact them now or a bit later.

[mothered]

What should I say?

The carrier told you to communicate with the company.

How long should I wait till I send that they told me to contact the company, as the last time I opened an investigation with this courier, they never actually responded.

Don't contact the carrier.

Just tell the rep that you did, and they said to deal with the company.

[Jaccmcmcnn]

The carrier told you to communicate with the company.

How long should I wait till I send that they told me to contact the company, as the last time I opened an investigation with this courier, they never actually responded.

Don't contact the carrier.

Just tell the rep that you did, and they said to deal with the company.

I was asked for the response that the courier gave me. What should I do in this case.

[mothered]

I was asked for the response that the courier gave me. What should I do in this case.

Tell them the carrier said that given the claim Is opened with the company, that's who you need to communicate with.

[Jaccmcmcnn]

I was asked for the response that the courier gave me. What should I do in this case.

Tell them the carrier said that given the claim Is opened with the company, that's who you need to communicate with.

I got a reply that I need to forward their exact response to them, deeming that it is in fact lost.

[Paid2330]

I was asked for the response that the courier gave me. What should I do in this case.

Tell them the carrier said that given the claim Is opened with the company, that's who you need to communicate with.

I got a reply that I need to forward their exact response to them, deeming that it is in fact lost.

Be persistent in saying that the carrier told you to contact the merchant. Tell them they did not and will not forward any correspondence.

[Jaccmcmcnn]

Tell them the carrier said that given the claim Is opened with the company, that's who you need to communicate with.

I got a reply that I need to forward their exact response to them, deeming that it is in fact lost.

Be persistent in saying that the carrier told you to contact the merchant. Tell them they did not and will not forward any correspondence.

The company told me to forward the response of the courier, not the courier to forward their response to the company.

[mothered]

I got a reply that I need to forward their exact response to them, deeming that it is in fact lost.

Tell them you communicated over the phone.

Good luck to them trying to chase up verbal communication.

[Jaccmcmcnn]

I got a reply that I need to forward their exact response to them, deeming that it is in fact lost.

Tell them you communicated over the phone.

Good luck to them trying to chase up verbal communication.

They're saying that they need a statement from the courier saying that it was lost, or else they cant do much on their end.

[Endeavor]

I got a reply that I need to forward their exact response to them, deeming that it is in fact lost.

Tell them you communicated over the phone.

Good luck to them trying to chase up verbal communication.

They're saying that they need a statement from the courier saying that it was lost, or else they cant do much on their end.

That sounds extremely wrong. The courier is supposed to communicate back to the seller. This should not be your headache.

See if you can get the courier to write that in writing (over the email or something). File a complaint with BBB as well to pressure