[mothered]

is there another email I could send them to further remove their suspicions?

Follow this up:

Your account's activity definitely does not warrant an OFM.

Ask them why they've determined that 2 refunds are classed as a high number of refunds on the account.

They answer me this :

Dear customer,

We contacted you to better understand your account activity and to determine how we can improve your shopping experience.

We have not taken any action against your account, so you can continue to place orders. We appreciate your efforts to comply with our sales policies.

We may not respond to further emails on this issue.

Sincerely,

Does it mean that all the suspicions have been removed from my account?

It means the OFM has been removed, which Is what I expected and the reason why I specifically asked you to forward this:

Your account's activity definitely does not warrant an OFM.

Ask them why they've determined that 2 refunds are classed as a high number of refunds on the account.

[Alz007]

Regarding the boxing that I try with amazon.es. The representatives that I have come across do not want to hear anything and tell me that I have to request an escalation of the case because they dont find tue box in their return service. Do I have to ask for an escalation even though I was recently under an ofm? Is it too risky or can I do it? (Knowing that the ofm was on my French account)

@mothered

[mothered]

The representatives that I have come across do not want to hear anything and tell me that I have to request an escalation of the case because they dont find tue box in their return service.

they dont find tue box in their return service

^ What's that supposed to mean?

[Alz007]

Follow this up:

They answer me this :

Dear customer,

We contacted you to better understand your account activity and to determine how we can improve your shopping experience.

We have not taken any action against your account, so you can continue to place orders. We appreciate your efforts to comply with our sales policies.

We may not respond to further emails on this issue.

Sincerely,

Does it mean that all the suspicions have been removed from my account?

It means the OFM has been removed, which Is what I expected and the reason why I specifically asked you to forward this:

Your account's activity definitely does not warrant an OFM.

Ask them why they've determined that 2 refunds are classed as a high number of refunds on the account.

The representatives that I have come across do not want to hear anything and tell me that I have to request an escalation of the case because they dont find tue box in their return service.

they dont find tue box in their return service

^ What's that supposed to mean?

Oh sorry, I made a typo. Since the package is empty they did not consider that my package arrived at their warehouse

[mothered]

Since the package is empty they did not consider that my package arrived at their warehouse

If the package didn't arrive at their warehouse, how did they Identify It was empty?

[Alz007]

Since the package is empty they did not consider that my package arrived at their warehouse

If the package didn't arrive at their warehouse, how did they Identify It was empty?

I think they are trying to lie to me because on the post office tracking it says that the package arrived in their warehouse

[mothered]

Since the package is empty they did not consider that my package arrived at their warehouse

If the package didn't arrive at their warehouse, how did they Identify It was empty?

I think they are trying to lie to me because on the post office tracking it says that the package arrived in their warehouse

Evidently they are lying - It's blatantly obvious.

Request the escalation, and be sure to keep all details that're to your advantage on hand.

[Alz007]

If the package didn't arrive at their warehouse, how did they Identify It was empty?

I think they are trying to lie to me because on the post office tracking it says that the package arrived in their warehouse

Evidently they are lying - It's blatantly obvious.

Request the escalation, and be sure to keep all details that're to your advantage on hand.

And if I escalate the case, won't it "wake up" the ofm that was on my amazon.fr account until a short time ago? And thus compromise my account?

[mothered]

And if I escalate the case, won't it "wake up" the ofm that was on my amazon.fr account until a short time ago? And thus compromise my account?

The current events with your claim are a lot worse than a simple request for an escalation.

If anything Is to trigger the OFM'd account, It's your repeated communications back and forth.

[Alz007]

And if I escalate the case, won't it "wake up" the ofm that was on my amazon.fr account until a short time ago? And thus compromise my account?

The current events with your claim are a lot worse than a simple request for an escalation.

If anything Is to trigger the OFM'd account, It's your repeated communications back and forth.

I didnt understood, just talking to reps triggers the ofm?