[mothered]

According to their website I can only call them or email. I feel like email will not help my case as they say it could take up to 2 days to get a response. Calling is an option but I’ve never called for SE before lol.

Select the gateway you're comfortable and most Importantly, confident with.

A lot more can be said and done via phone conversations, but you'd need to reply accordingly - what you say cannot be taken back.

[yucker366]

According to their website I can only call them or email. I feel like email will not help my case as they say it could take up to 2 days to get a response. Calling is an option but I’ve never called for SE before lol.

Select the gateway you're comfortable and most Importantly, confident with.

A lot more can be said and done via phone conversations, but you'd need to reply accordingly - what you say cannot be taken back.

I spoke with a representative in live chat. They asked me If I live in a house or an apartment and that was it. He said he is going to start an investigation with the courier and this could take a maximum of 7 days. Hoping for the best lol

[mothered]

I spoke with a representative in live chat. They asked me If I live in a house or an apartment and that was it. He said he is going to start an investigation with the courier and this could take a maximum of 7 days. Hoping for the best lol

Under the circumstances, an Investigation Is standard procedure.

If you don't hear from them within the 7 day period, get In touch and ask where your claim stands.

[yucker366]

Received an email stating I must fill out a form with my address and signature etc basically stating I have not received the item. I have to add the tracking number etc. Its a “Legal Statement” apparently but I think its just a scare tactic. Should I fill this in ? @mothered

[mothered]

Should I fill this in ?  @mothered

I don't understand that language, hence I can't advise.

[yucker366]

Should I fill this in ?  @mothered

I don't understand that language, hence I can't advise.

Just a quick update. I filled in the form and sent it back. It was a “legal declaration” but had no mention of any police or court matters so whatever lol. Signed it off and sent it back to Zalando. They now have told me an investigation is underway with the Courier (postNL) and I will hear from then within 5 days. I hope the driver doesn’t turn up at my house lol

[mothered]

Just a quick update. I filled in the form and sent it back. It was a “legal declaration” but had no mention of any police or court matters

A legal declaration Includes court matters.

so whatever lol. Signed it off and sent it back to Zalando. They now have told me an investigation is underway with the Courier (postNL) and I will hear from then within 5 days.  I hope the driver doesn’t turn up at my house lol

You're under no obligation to answer the driver's questions and concerns.

The company Is handling your claim, and that's who you deal with.

[ImprovingLizard]

Signed the form and their investigation lasted two days for me this week. Refund granted starighy away.

[mothered]

I’m planning on ordering a pair of UGG boots falling just under €200.

I’ve heard Zalando use CCTV and most of the time the empty box method is useless (from what I gather). I would be willing to attempt a DNA although I’m uncertain whether they would require a signature due to the value of the order. I’ve been suggested to stick to a partial, however the main items I want are quite heavy (Uggs, obviously)

Where do I go from here? I haven’t ordered them yet and I’m not totally new to SE but I haven’t hit Zalando before and I know they are becoming extra vigilant.

Any help would be greatly appreciated

bun uggs

What?

[yucker366]

Not much to add right now.

I sent off the form and I will wait until Wednesday as this will have been a week since the investigation started. I asked today on Live Chat how the investigation was going and the employee was very rude and dealt with me as fast as possible telling me to just wait it out. Will let you know if I get a response tomorrow and If not I will contact them again