[Malpasmal]

Hello,

I have ordered ysl tights cost £165. As tights are so light , can I EB it ? Will it work ?

What website are you ordering from

Directly from Saint Laurent

[Malpasmal]

I can’t find it online . It is supposed to be delivered by the DHL. I will let you know that weight of the package once it’s delivered.

I shall await your reply.

It’s 1 kg. The tights are very light and they are inside a black box. Also the DHL driver just asked for my name and took a picture of the package with a person standing infornt of the door but the face not showing and the door number is not showing as well.

Which method should I go for ?

[Juju]

I can’t find it online . It is supposed to be delivered by the DHL. I will let you know that weight of the package once it’s delivered.

I shall await your reply.

It’s 1 kg. The tights are very light and they are inside a black box. Also the DHL driver just asked for my name and took a picture of the package with a person standing infornt of the door but the face not showing and the door number is not showing as well.

Which method should I go for ?

I think it would help to know the actual weight of the tights

[2ndround]

I can’t find it online . It is supposed to be delivered by the DHL. I will let you know that weight of the package once it’s delivered.

I shall await your reply.

It’s 1 kg. The tights are very light and they are inside a black box. Also the DHL driver just asked for my name and took a picture of the package with a person standing infornt of the door but the face not showing and the door number is not showing as well.

Which method should I go for ?

1kg is not the real weight, it is just the lowest weight bracket for most courier companies.
Meaning it doesnt change if the weight is 50g or 999g.

[mothered]

It’s 1 kg. The tights are very light and they are inside a black box. Also the DHL driver just asked for my name and took a picture of the package with a person standing infornt of the door but the face not showing and the door number is not showing as well.

Which method should I go for ?

Under the circumstances of the delivery, the DNA can certainly be used.

In terms of EB'ing the tights, the weight must be established.

[Malpasmal]

It’s 1 kg. The tights are very light and they are inside a black box. Also the DHL driver just asked for my name and took a picture of the package with a person standing infornt of the door but the face not showing and the door number is not showing as well.

Which method should I go for ?

Under the circumstances of the delivery, the DNA can certainly be used.

In terms of EB'ing the tights, the weight must be established.

It’s too light. It’s like a feather. So the DHL has signed for the delivery, he asked my name and I told him my correct name . But he has written wrong spelling of both first and surname ?

After knowing all this information, please tell me the method suitable.

[stevenadams2323]

Mate ngl a lot of these companies don’t check shit. They literally say they do but I don’t even think they care sometimes

[mothered]

It’s too light. It’s like a feather.

EB It.

So the DHL has signed for the delivery, he asked my name and I told him my correct name . But he has written wrong spelling of both first and surname ?

It's obviously not your signature nor your name, so It can certainly be DNA'd.

After knowing all this information, please tell me the method suitable.

Either of the above.

[Malpasmal]

It’s too light. It’s like a feather.

EB It.

So the DHL has signed for the delivery, he asked my name and I told him my correct name . But he has written wrong spelling of both first and surname ?

It's obviously not your signature nor your name, so It can certainly be DNA'd.

After knowing all this information, please tell me the method suitable.

Either of the above.

I did EB. This is their response.


Thank you for contacting Saint Laurent.

While I am truly sorry that your experience to date has fallen so far short of your expectations, please be assured that we are doing all we can to bring this matter to as swift a conclusion as possible with DHL.

As per our call, I contacted DHL to have more information about your delivery and DHL confirmed that they are going to open an investigation which will end with a conclusion between 7 and 10 working days.

In order to proceed, please send me pictures of your parcel, closed and opened.

Please rest assured that I will personally follow the investigation and that I will update you as soon as I have new information.

Should you have any additional queries, or require my assistance moving forward, please do not hesitate to contact me directly via email, or by calling Client Service.

I have already replied back with the pictures of empty box . What is the next step? How to make this SE successful?

[mothered]

What is the next step? How to make this SE successful?

The next course of action (If any) will be based on their reply.