[Crixus92]

I received the goods, it was me who told them eb

What Issue do you have with filing a PR?

I do not want to deposit a pr for headphones at 180 €

[mothered]

I do not want to deposit a pr for headphones at 180 €

Understood.

Tell them that the police said It's not a theft-related Incident, hence they cannot provide the report.

[Crixus92]

I do not want to deposit a pr for headphones at 180 €

Understood.

Tell them that the police said It's not a theft-related Incident, hence they cannot provide the report.

here is the answer First of all, we are sorry not to be able to respond favorably to your initial request.


We are sorry but the filing of a complaint has been requested by our legal department in order to respond to your request. This is a procedure put in place and which has been applied by our services for similar cases.

[mothered]

We are sorry but the filing of a complaint has been requested by our legal department in order to respond to your request.  This is a procedure put in place and which has been applied by our services for similar cases.

They've simply replied with their company policy. It did not address the Issue below:

the police said It's not a theft-related Incident, hence they cannot provide the report.

Tell them to focus on the Issue of the police refusing to provide the report.

[Crixus92]

We are sorry but the filing of a complaint has been requested by our legal department in order to respond to your request.  This is a procedure put in place and which has been applied by our services for similar cases.

They've simply replied with their company policy. It did not address the Issue below:

the police said It's not a theft-related Incident, hence they cannot provide the report.

Tell them to focus on the Issue of the police refusing to provide the report.

First of all, we are sorry not to be able to give you a favorable answer.


As explained in a previous letter, the complaints department requires the filing of a complaint for theft since the order is indicated delivered by the carrier.

Without the requested document, we regret that we cannot send your request to the complaints department again.

[mothered]

First of all, we are sorry not to be able to give you a favorable answer.


As explained in a previous letter, the complaints department requires the filing of a complaint for theft since the order is indicated delivered by the carrier.

Without the requested document, we regret that we cannot send your request to the complaints department again.

Once again, they're Ignoring the Issue.

It's not a theft-related Incident, so ask them how they've deemed It as such.

[Crixus92]

First of all, we are sorry not to be able to give you a favorable answer.


As explained in a previous letter, the complaints department requires the filing of a complaint for theft since the order is indicated delivered by the carrier.

Without the requested document, we regret that we cannot send your request to the complaints department again.

Once again, they're Ignoring the Issue.

It's not a theft-related Incident, so ask them how they've deemed It as such.

After checking, I would like to inform you that the service concerned is still waiting for the filing of a complaint to advance the processing of your request. We understand that you received the empty package. Please send us the complaint file in order to have a favorable response to your request. If you have received the empty package, the contents of the package have been stolen. Photos are not sufficient.

these are the answers received in the chat

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"As I have already indicated to you, other consumers have succeeded in having the filing of a complaint"

[Ordnael92]

First of all, we are sorry not to be able to give you a favorable answer.


As explained in a previous letter, the complaints department requires the filing of a complaint for theft since the order is indicated delivered by the carrier.

Without the requested document, we regret that we cannot send your request to the complaints department again.

Once again, they're Ignoring the Issue.

It's not a theft-related Incident, so ask them how they've deemed It as such.

After checking, I would like to inform you that the service concerned is still waiting for the filing of a complaint to advance the processing of your request.  We understand that you received the empty package.  Please send us the complaint file in order to have a favorable response to your request. If you have received the empty package, the contents of the package have been stolen. Photos are not sufficient.

these are the answers received in the chat

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"As I have already indicated to you, other consumers have succeeded in having the filing of a complaint"

They seem to be fully mismanaging the issue, treating it as an EB rather than a MEB.
That's why I always make absolutely clear, to the point of sounding damn repetitive, that I found the box perfectly sealed in its wrap plastic and that ONLY the earbuds and their charging case are missing.
In my case, the rep herself told me "it must've been a manufacturing error": "hell yeah", I thought to myself, "that's exactly what I wanted to hear"!

[mothered]

If you have received the empty package, the contents of the package have been stolen.

Wrong.

How can an Item be stolen from a perfectly-sealed box with no signs of tampering on the package? You're not stating the "contents of the package", but rather "the Item missing from the box".

[Crixus92]

If you have received the empty package, the contents of the package have been stolen.

Wrong.

How can an Item be stolen from a perfectly-sealed box with no signs of tampering on the package?  You're not stating the "contents of the package", but rather "the Item missing from the box".

Hello, As indicated by our services. We are awaiting a theft complaint. Indeed, after analysis of your file, the package sent to your address was indeed of a weight indicating the presence of a product inside. Thus we can only conclude that its content was stolen during its delivery. We therefore thank you for providing us with a complaint for theft in accordance with our initial request.