[azizouma]

They emailed me back 10 minutes ago saying they're waiting on an update from the logistics team and the specialized team is trying their absolute best to get to the bottom of my issue.

When they get back to you, please reply with their exact message - word for word.

I'm going to wait and see if they respond with anything else.

They definitely will.

As for the future I will definitely be researching properly before making stupid mistakes like this.  Thanks for your help here

Yes, researching Is a crucial element with every SE that you're not familiar with.

As requested word for word

Hey, -------- here

So that we can investigate this case further, can you provide a clear picture of the shipping box that you received showing its shipping label? And since you received a Meta Quest 2 box, can you also send us a picture of it showing the device's serial number as well? Meta Quest 2 box serial number is a 14 character code that starts with "-----".



Should I say I threw the box out because it was empty? Or do i comply? Pretty worried it is over now.
Thanks for all your help here.

---

Given how easy they've been to hit so far, I wouldn't be surprised if you still got a refund after all

Honestly who knows. Hopefully I get lucky here.

They might blacklist it with the serial number

[InternetRockStar]

When they get back to you, please reply with their exact message - word for word.

They definitely will.

Yes, researching Is a crucial element with every SE that you're not familiar with.

As requested word for word

Hey, -------- here

So that we can investigate this case further, can you provide a clear picture of the shipping box that you received showing its shipping label? And since you received a Meta Quest 2 box, can you also send us a picture of it showing the device's serial number as well? Meta Quest 2 box serial number is a 14 character code that starts with "-----".



Should I say I threw the box out because it was empty? Or do i comply? Pretty worried it is over now.
Thanks for all your help here.

---

Given how easy they've been to hit so far, I wouldn't be surprised if you still got a refund after all

Honestly who knows. Hopefully I get lucky here.

They might blacklist it with the serial number

Possibly. I haven't turned it on at all though

[mothered]

They emailed me back 10 minutes ago saying they're waiting on an update from the logistics team and the specialized team is trying their absolute best to get to the bottom of my issue.

When they get back to you, please reply with their exact message - word for word.

I'm going to wait and see if they respond with anything else.

They definitely will.

As for the future I will definitely be researching properly before making stupid mistakes like this.  Thanks for your help here

Yes, researching Is a crucial element with every SE that you're not familiar with.

As requested word for word

Hey, -------- here

So that we can investigate this case further, can you provide a clear picture of the shipping box that you received showing its shipping label? And since you received a Meta Quest 2 box, can you also send us a picture of it showing the device's serial number as well? Meta Quest 2 box serial number is a 14 character code that starts with "-----".



Should I say I threw the box out because it was empty?

^ Yes do exactly that.

After all, who keeps an empty box of no value to them? You can mention that If you like.

[InternetRockStar]

When they get back to you, please reply with their exact message - word for word.

They definitely will.

Yes, researching Is a crucial element with every SE that you're not familiar with.

As requested word for word

Hey, -------- here

So that we can investigate this case further, can you provide a clear picture of the shipping box that you received showing its shipping label? And since you received a Meta Quest 2 box, can you also send us a picture of it showing the device's serial number as well? Meta Quest 2 box serial number is a 14 character code that starts with "-----".



Should I say I threw the box out because it was empty?

^ Yes do exactly that.

After all, who keeps an empty box of no value to them? You can mention that If you like.

Done. I told them I threw everything out.

I can't thank you enough for your help here mothered. I really appreciate it.

[mothered]

Done. I told them I threw everything out.

How did they respond?

I  can't thank you enough for your help here mothered. I really appreciate it.

You're most welcome.

[InternetRockStar]

Done. I told them I threw everything out.

How did they respond?

I  can't thank you enough for your help here mothered. I really appreciate it.

You're most welcome.

They just responded about an hour ago

Thanks for following up to us.

Currently, we're still conducting an investigation about the whereabouts of your order. However, we are already looking into possible solutions for you while we are still investigating.

We'll get back to you in another email as soon we have an update about this.

[mothered]

Done. I told them I threw everything out.

How did they respond?

I  can't thank you enough for your help here mothered. I really appreciate it.

You're most welcome.

They just responded about an hour ago

Thanks for following up to us.

Currently, we're still conducting an investigation about the whereabouts of your order. However, we are already looking into possible solutions for you while we are still investigating.

We'll get back to you in another email as soon we have an update about this.

A typical response under the circumstances of the SE.

We shall await the outcome of the Investigation.

[InternetRockStar]

How did they respond?

You're most welcome.

They just responded about an hour ago

Thanks for following up to us.

Currently, we're still conducting an investigation about the whereabouts of your order. However, we are already looking into possible solutions for you while we are still investigating.

We'll get back to you in another email as soon we have an update about this.

A typical response under the circumstances of the SE.

We shall await the outcome of the Investigation.

Thank you for giving us time to complete our review.

As there have been multiple orders shipped to your address as unsuccessfully received and missing, we would not be able to proceed with issuing a replacement or refund.

While we won’t be able to issue a refund or replacement for this claim, this is a very serious issue that needs to be handled by your local authorities. Please contact them as soon as possible to open a case.

If they would like to get in touch with Meta Store Support to work with our security team, please have them contact us through their official government email.

Thank you for your understanding,


It's over I guess?
I'm going to call them tomorrow and see if I can pull something off. Half the time these guys were responding with unrelated things or I would have to re explain the issue.

If anyone has any ideas I'm all ears.

[mothered]

As there have been multiple orders shipped to your address as unsuccessfully received and missing

How many claims for missing goods have you performed on the same account?

[InternetRockStar]

As there have been multiple orders shipped to your address as unsuccessfully received and missing

How many claims for missing goods have you performed on the same account?

Two including this one

First was dna. They actually delivered it to the wrong place

This claim was was the second and I used EB I made the mistake of performing this wrong of course but that is the only ever claims I have made.

I have never did anything in the past with meta nor has anyone at this address.

Am I stuck with this headset now or worst case scenario could I mysteriously find it and return it?