[sl69]

We have all the details videos and scans which shows it was delivered.

Ask them to email you evidence of the above, specifically providing photographic evidence of the goods enclosed In the package at the exact time It was delivered to your address.

Be sure to emphasize what I've highlighted/underlined.

again so i would go on live chat asking them to send the evidence straight away or try the same thing again with missing item and hope someone else overlooks if not then follow up again with the sending evidence




-also considering this part when i go onto the live chat and click the bot options which lead to get a representative like you can select problem with order "missing item" and then refund or replacement then it gives me options where i can click missing parts or accessories then a required reason i put " id put everything in box but the cpu" , then to a page saying to confirm did not fully complete the page to return as i wanted to get ur opinion on this first.

these was the option for they give to resolve
- get live support
-contact the manufacturer
-refund to amazon account
-refund to the payment method originally 5-7 days after receiving item could i not just say its misisng and return it that way with cpu cooler and all?

would this work as im claiming the cpu was missing

@mothered

any update? i believe the refund period is nearing end now just want this to be a success

[sl69]

hello, when i use the chat bot to start the live chat to then ask for evidence as you mentioned, im redirected to a page where i am given a option to write comment and return



Hello! It's Amazon's Chat Assistant again.

AMD Ryzen 5 5600X Processor (6C/12T, 35MB Cache, up to 4.6 GHz Max Boost)
Need help with this?

Yes, that’s it

Messaging Assistant | Customer Service
Looks like this item was delivered on Friday, 18 Nov.
Is there a problem with this order?

Not Received

Messaging Assistant | Customer Service
Sorry to hear that. Tell me a little more about what happened.

Part missing or wrong item sent

Messaging Assistant | Customer Service
We need more information to show you options to return or replace the item.

Return or replace item

Messaging Assistant | Customer Service
Do you have any questions about this?

@mothered this wouldnt work would it?

[mothered]

Messaging Assistant | Customer Service
Do you have any questions about this?

Is that where the chat ended?

[sl69]

Messaging Assistant | Customer Service
Do you have any questions about this?

Is that where the chat ended?

yes this is using the amazon bot though, after it redirects me to the return page as i said above and then after a minute or two that question comes up to follow up with a different problem or speak to associate but it does give me the option to return for missing item and then give a reason

[mothered]

Messaging Assistant | Customer Service
Do you have any questions about this?

Is that where the chat ended?

yes this is using the amazon bot though, after it redirects me to the return page as i said above and then after a minute or two that question comes up to follow up with a different problem or speak to associate but it does give me the option to return for missing item and then give a reason

Chat bots are pretty much useless with complex claims as yours.

It's best to speak with a rep.

[sl69]

Is that where the chat ended?

yes this is using the amazon bot though, after it redirects me to the return page as i said above and then after a minute or two that question comes up to follow up with a different problem or speak to associate but it does give me the option to return for missing item and then give a reason

Chat bots are pretty much useless with complex claims as yours.

It's best to speak with a rep.

i see was seeing a different way as if i go live chat i have a feeling they will deny or ask for a police report again seems like they've got a flag on account so before they try help all operators can see my before claim for empty box and obviously using the chat return way seemed like a bypass so i thought id ask before doing and being charged 3 months later...

[mothered]

i see was seeing a different way as if i go live chat i have a feeling they will deny or ask for a police report again seems like they've got a flag on account so before they try help all operators can see my before claim for empty box and obviously using the chat return way seemed like a bypass so i thought id ask before doing and being charged 3 months later...

How did your last conversation with the actual representative end?

[sl69]

@mothered
How did your last conversation with the actual representative end?

he said.
But our details shows everything was there inside the package
If you wish to pursue this matter further, I'd like to ask you to contact local law enforcement and contact us with the URL to the online police report regarding this incident or a police report number regarding this incident and the name of the related police department for us to take further action.
Apart from this, is there anything else I can assist you with today?

asked for evidence or how they can prove this - this was before you told me to emphasise evidence which i have yet to do as i feel they will throw it in face again


We have all the details videos and scans which shows it was delivered. Since you are saying that you don't have it, then please file police report
Without police report we are unable to help you
I understand that this might be frustrating, but the response you were given previously was correct. We aren't able to provide further insight or action on this matter. If there's nothing else you'd like to discuss, I'll have to end this Chat.

[mothered]

We have all the details videos and scans which shows it was delivered.

Then why are they not emailing you the evidence of their findings? That's what you need to focus on.

It must Include:

• Video footage
  
• All relevant details they have on hand
  
• The point of when the scans were taken
  
• The generated results of every scan
  

[sl69]

We have all the details videos and scans which shows it was delivered.

Then why are they not emailing you the evidence of their findings? That's what you need to focus on.

It must Include:

• Video footage
  
• All relevant details they have on hand
  
• The point of when the scans were taken
  
• The generated results of every scan
  

i tried again today with another person she mentioned the same thing that they have asked me previously for a pr and will need one to resolve the issue

went with the pushing for evidence she said the item was scanned upon delivery and the weight was displayed, i then mentioned about everything is inside but the cpu she then said we do not have pictures of that as it is boxed by manufacturer, to then i replied so how can you determine whether i got everything upon delivery to whhich she replied again with the weight stated and to bring a police report if i want to advance the issue

this seems like im flagged by getting the same responses would i have not been better to do the boxing method beforehand.

kind regards