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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: Nike/zalando help 11-18-2022, 02:00 AM
#11
(11-17-2022, 08:58 PM)ehuss7 Wrote: For JD I just got a phone noti that they've had to split my order into 2 separate deliveries (1 for gloves and 1 for the shoes) can you recommend best thing to do in this situation?
Will they be arriving at the same time by obviously the same driver?
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Three Years of Service
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RE: Nike/zalando help 11-18-2022, 01:39 PM
#12
(11-18-2022, 02:00 AM)mothered Wrote: (11-17-2022, 08:58 PM)ehuss7 Wrote: For JD I just got a phone noti that they've had to split my order into 2 separate deliveries (1 for gloves and 1 for the shoes) can you recommend best thing to do in this situation?
Will they be arriving at the same time by obviously the same driver?
Yeah they arrived same time by same driver just in 2 different packages, driver left on porch I didn't sign. What's the best approach? Should I DNA the shoes? If worst comes I can just return in store
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: Nike/zalando help 11-18-2022, 03:06 PM
#13
(11-18-2022, 01:39 PM)ehuss7 Wrote: Yeah they arrived same time by same driver just in 2 different packages, driver left on porch I didn't sign. What's the best approach?
DNA both packages.
Essentially, you're hitting a single DNA - one claim number will be assigned to your case.
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Three Years of Service
Posts: 226
Threads: 23
RE: Nike/zalando help 11-18-2022, 03:43 PM
#14
(11-18-2022, 03:06 PM)mothered Wrote: (11-18-2022, 01:39 PM)ehuss7 Wrote: Yeah they arrived same time by same driver just in 2 different packages, driver left on porch I didn't sign. What's the best approach?
DNA both packages.
Essentially, you're hitting a single DNA - one claim number will be assigned to your case.
the guy on the call said they will have to give me a police report to fill out and then I'll get an update on the investigation 3 days after I've sent it back . he's put me on hold for 20 minutes as I'm writing this
UPDATE. I got instant refund for the gloves because they're under £25 but they sent me a declaration pdf to fill out for the nike air max 97 as they were £165
(This post was last modified: 11-18-2022, 03:53 PM by Huncho.)
Four Years of Service
Posts: 884
Threads: 37
RE: Nike/zalando help 11-18-2022, 11:07 PM
#15
(11-18-2022, 03:43 PM)ehuss7 Wrote: (11-18-2022, 03:06 PM)mothered Wrote: (11-18-2022, 01:39 PM)ehuss7 Wrote: Yeah they arrived same time by same driver just in 2 different packages, driver left on porch I didn't sign. What's the best approach?
DNA both packages.
Essentially, you're hitting a single DNA - one claim number will be assigned to your case.
the guy on the call said they will have to give me a police report to fill out and then I'll get an update on the investigation 3 days after I've sent it back . he's put me on hold for 20 minutes as I'm writing this
UPDATE. I got instant refund for the gloves because they're under £25 but they sent me a declaration pdf to fill out for the nike air max 97 as they were £165
is this for JD?
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Three Years of Service
Posts: 226
Threads: 23
RE: Nike/zalando help 11-18-2022, 11:34 PM
#16
(11-18-2022, 11:07 PM)djduderizx Wrote: (11-18-2022, 03:43 PM)ehuss7 Wrote: (11-18-2022, 03:06 PM)mothered Wrote: DNA both packages.
Essentially, you're hitting a single DNA - one claim number will be assigned to your case.
the guy on the call said they will have to give me a police report to fill out and then I'll get an update on the investigation 3 days after I've sent it back . he's put me on hold for 20 minutes as I'm writing this
UPDATE. I got instant refund for the gloves because they're under £25 but they sent me a declaration pdf to fill out for the nike air max 97 as they were £165
is this for JD?
JDsports uk but I haven't received the refund for the air max's. These guys are a pain to deal with I've got to sign a declaration and wait 10 days.
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Four Years of Service
Posts: 884
Threads: 37
RE: Nike/zalando help 11-18-2022, 11:50 PM
#17
(11-18-2022, 11:34 PM)ehuss7 Wrote: (11-18-2022, 11:07 PM)djduderizx Wrote: (11-18-2022, 03:43 PM)ehuss7 Wrote: the guy on the call said they will have to give me a police report to fill out and then I'll get an update on the investigation 3 days after I've sent it back . he's put me on hold for 20 minutes as I'm writing this
UPDATE. I got instant refund for the gloves because they're under £25 but they sent me a declaration pdf to fill out for the nike air max 97 as they were £165
is this for JD?
JDsports uk but I haven't received the refund for the air max's. These guys are a pain to deal with I've got to sign a declaration and wait 10 days.
unlucky
all jd group is evri lit btw
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: Nike/zalando help 11-19-2022, 01:21 AM
#18
(11-18-2022, 11:34 PM)ehuss7 Wrote: I've got to sign a declaration
What type of document Is It?
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Three Years of Service
Posts: 226
Threads: 23
RE: Nike/zalando help 11-19-2022, 01:34 AM
#19
(11-19-2022, 01:21 AM)mothered Wrote: (11-18-2022, 11:34 PM)ehuss7 Wrote: I've got to sign a declaration
What type of document Is It?
it's a declaration form. I haven't filled it yet as I have 10 days to do so. Here's the standard link they gave to me
https://drive.google.com/file/d/1i-HYVfM...sp=sharing
Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: Nike/zalando help 11-19-2022, 02:00 AM
#20
(11-19-2022, 01:34 AM)ehuss7 Wrote: it's a declaration form. I haven't filled it yet as I have 10 days to do so. Here's the standard link they gave to me https://drive.google.com/file/d/1i-HYVfM...sp=sharing
It's not legally binding, so It's fine to go ahead and sign It.
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