[Malpasmal]

Hi,

I am from the UK . It’s so strange that Amazon now requires OTP for all purchases above £100. I ordered a wig of £200 and I said it was not in the bag but they are asking for PR.

So I went online and filed a PR but I haven’t heard anything back from MET police. I didn’t make note of any case number as I thought I will be emailed about the outcome but nothing.

Can anyone who has given PR to Amazon in the UK tell me how it’s done . I want to do it online only. But it didn’t work. Please help me.

[mothered]

So I went online and filed a PR but I haven’t heard anything back from MET police.

Stating the obvious, did you contact them?

[Malpasmal]

So I went online and filed a PR but I haven’t heard anything back from MET police.

Stating the obvious, did you contact them?

Yes they didn’t respond

[Malpasmal]

So I went online and filed a PR but I haven’t heard anything back from MET police.

Stating the obvious, did you contact them?

Yes they didn’t respond

What do I show to Amazon because Amazon told me that they will only issue refund once police investigation is closed ! I don’t even know what’s doing on with my investigation as the police didn’t get back to me on my email.

What do I do ? Should I register another complaint and make a note of the reference number? I am so confused. Can anyone tell me how it works ?

---

Stating the obvious, did you contact them?

Yes they didn’t respond

What do I show to Amazon because Amazon told me that they will only issue refund once police investigation is closed ! I don’t even know what’s doing on with my investigation as the police didn’t get back to me on my email.

What do I do ? Should I register another complaint and make a note of the reference number? I am so confused. Can anyone tell me how it works ?

Okay so now I got the crime reference number. These are the conditions from Amazon to receive a refund.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

We’re unable to accept Police Reports that are in “pending” or any other incomplete status.

[mothered]

Okay so now I got the crime reference number. These are the conditions from Amazon to receive a refund.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

We’re unable to accept Police Reports that are in “pending” or any other incomplete status.

All the above conditions must be completed for the refund to proceed.

The police should well and truly fulfil It.

[Malpasmal]

Okay so now I got the crime reference number. These are the conditions from Amazon to receive a refund.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

We’re unable to accept Police Reports that are in “pending” or any other incomplete status.

All the above conditions must be completed for the refund to proceed.

The police should well and truly fulfil It.

I have contacted 4-5 times Amazon today they are not checking with the police and kept me on hold for 30 minutes and then said that they are unable to connect to the police.

I called the police after the call and in one minute the police picked my call and said the investigation is over . The police even sent a email that I forwarded to Amazon but they are not accepting it. They are saying they have to validate themselves. But they are not calling the police. They are going on the live chat and the police are never on the live chat . So this means I won’t get anything even though I followed what they asked me to !

[mothered]

I called the police after the call and in one minute the police picked my call and said the investigation is over . The police even sent a email that I forwarded to Amazon but they are not accepting it. They are saying they have to validate themselves. But they are not calling the police. They are going on the live chat and the police are never on the live chat . So this means I won’t get anything even though I followed what they asked me to !

Yet another ridiculous scenario with Amazon's Incapacity to process a PR.

If they can't do their job, It's not your problem - you've provided everything they've requested. On those grounds, tell them to escalate your claim.

[Malpasmal]

I called the police after the call and in one minute the police picked my call and said the investigation is over . The police even sent a email that I forwarded to Amazon but they are not accepting it. They are saying they have to validate themselves. But they are not calling the police. They are going on the live chat and the police are never on the live chat . So this means I won’t get anything even though I followed what they asked me to !

Yet another ridiculous scenario with Amazon's Incapacity to process a PR.

If they can't do their job, It's not your problem - you've provided everything they've requested. On those grounds, tell them to escalate your claim.

So today they contacted police but the police won’t give them the information. I asked police to give them the information but the police said that they are not allowed to do that .

[Malpasmal]

I called the police after the call and in one minute the police picked my call and said the investigation is over . The police even sent a email that I forwarded to Amazon but they are not accepting it. They are saying they have to validate themselves. But they are not calling the police. They are going on the live chat and the police are never on the live chat . So this means I won’t get anything even though I followed what they asked me to !

Yet another ridiculous scenario with Amazon's Incapacity to process a PR.

If they can't do their job, It's not your problem - you've provided everything they've requested. On those grounds, tell them to escalate your claim.

So today they contacted police but the police won’t give them the information. I asked police to give them the information but the police said that they are not allowed to do that .

Amazon reply

Thanks for sharing us the police report. I appreciate your time and efforts for us.

I have tried to contact the police however they have denied to verify it over a call due to Data Protection Act.

I apologize that I was not able to help you right away. However I would request you to let them know that amazon will call them to verify the details.

[mothered]

Yet another ridiculous scenario with Amazon's Incapacity to process a PR.

If they can't do their job, It's not your problem - you've provided everything they've requested. On those grounds, tell them to escalate your claim.

So today they contacted police but the police won’t give them the information. I asked police to give them the information but the police said that they are not allowed to do that .

Amazon reply

Thanks for sharing us the police report. I appreciate your time and efforts for us.

I have tried to contact the police however they have denied to verify it over a call due to Data Protection Act.

I apologize that I was not able to help you right away. However I would request you to let them know that amazon will call them to verify the details.

Why Is Amazon putting the responsibility on you to do the running around for them?

Tell them to wake up to themselves and do the job they're employed to do. You've provided what they've requested, and that's where It ends. If they're having Issues verifying the report with the police, tough luck - It's not your problem. Period.