[Highstuff984]

Was looking to se a pair of airpods from bestbuy, was thinking of doing dna as its worked in the past on a slightly cheaper pair (60$) i doubt they will ask for a pr, they’re also using a different shipping service this time around. I also wonder if eb would work aswell, the only thing holding me back from that is im unsure of how that would work with their policy as it states you cant return them after theyve been opened but i guess the responsibility lands on them to provide me the product i paid for, if anything can return them instore if anything were to fail regarding that.

[mothered]

I also wonder if eb would work aswell, the only thing holding me back from that is im unsure of how that would work with their policy as it states you cant return them after theyve been opened

I'm not sure what you're referring to, and how It relates to the EB.

You're claiming an empty box, hence you can't return what you didn't receive.

[Highstuff984]

I dont think eb will work because its not a box for the gen 3 airpods its like a paper pamphlet, also i wasnt home for the delivery and my family member signed their initials for it. Coincidentally its the same initials as the name of the order. The post guy didnt get a photo though just the signature, i might be able to argue it but i dont know.

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I just told them via chat i got a eb and they said they’ll contact me in 5-7 business days

[Highstuff984]

Ok, so i think the rep may have took it as me saying the whole box was empty. I think im gonna call them tomorrow to try and drill the story maybe see if they will escalate it sooner. I payed by paypal so if anything worse case ill get a refund via them.

[mothered]

I dont think eb will work because its not a box for the gen 3 airpods its like a paper pamphlet

If the AirPods are not visible externally, It serves the same purpose as a box.

[Highstuff984]

I dont think eb will work because its not a box for the gen 3 airpods its like a paper pamphlet

If the AirPods are not visible externally, It serves the same purpose as a box.

Ive waited a couple weeks but it seems like theyre throwing me in a loop, should i contact paypal saying eb? I haven’t done any direct with them yet, i have until december 3rd to return them if eb dont work…

[mothered]

Ive waited a couple weeks but it seems like theyre throwing me in a loop

What was their last reply?

should i contact paypal saying eb?

You have enough evidence to support an INR claim through PayPal.

[Highstuff984]

I sent him the photos of the box, we will see they said they will respond within 24-48hours

[mothered]

I sent him the photos of the box, we will see they said they will respond within 24-48hours

Please reply with their exact message the moment they respond.

[Highstuff984]

Got the refund, no need to send the photo of the actual airpods box just empty brown box. Took a month though so dna wouldve had the same effect in this case though it was partially at fault of the reps as they ignored my request until i contacted their support email directly (which i will do from now on when attempting a se from them to insure my case is being reviewed)