[mothered]

But said “the proof of delivery states your name which means the driver has at least delivered to an XXX”

A hilarious way to try and verify the delivery.

They obviously already have your name on record, so how can that possibly be used to confirm the package was delivered to the correct recipient?

how should I reply to this?

As per above.

He also asked if the details on the image that shows my address are correct.

That's fine.

The details being correct Is one thing, successfully delivering the goods to that address Is quite another.

Really appreciate the help Mothered. Will reply if any more help is needed.

You're most welcome.

[monkey123.]

A hilarious way to try and verify the delivery.

They obviously already have your name on record, so how can that possibly be used to confirm the package was delivered to the correct recipient?

As per above.

That's fine.

The details being correct Is one thing, successfully delivering the goods to that address Is quite another.

Really appreciate the help Mothered. Will reply if any more help is needed.

You're most welcome.

It’s been 4-5 days since the last email saying the rep that he will escalate my ticket to people with more power. Should I contact them and ask about what’s going on?

[mothered]

It’s been 4-5 days since the last email saying the rep that he will escalate my ticket to people with more power. Should I contact them and ask about what’s going on?

Yes, get In contact with them.

For future reference, If replies are not received within the given time frame, always get In touch and ask where your claim stands.

[monkey123.]

It’s been 4-5 days since the last email saying the rep that he will escalate my ticket to people with more power. Should I contact them and ask about what’s going on?

Yes, get In contact with them.

For future reference, If replies are not received within the given time frame, always get In touch and ask where your claim stands.

They have written back that they have spoken with the driver and that they said “The driver called the customer to come down instead. The customer, a young male, came down to reception and accepted the package after confirming the name on the job.” what should I say to this? I wasn’t called down or anything I just waited downstairs.

[mothered]

They have written back that they have spoken with the driver and that they said “The driver called the customer to come down instead. The customer, a young male, came down to reception and accepted the package after confirming the name on the job.”

Drivers deliver 100+ packages per day, the majority of which are In unfamiliar territory. He must have an exceptional memory to recall all the series of events that took place.

Obviously It's not the case at all.

what should I say to this? I wasn’t called down or anything I just waited downstairs.

Tell them that nothing of the sort happened.

If It did, you wouldn't be contacting them asking for the whereabouts of the package.

[monkey123.]

They have written back that they have spoken with the driver and that they said “The driver called the customer to come down instead. The customer, a young male, came down to reception and accepted the package after confirming the name on the job.”

Drivers deliver 100+ packages per day, the majority of which are In unfamiliar territory. He must have an exceptional memory to recall all the series of events that took place.

Obviously It's not the case at all.

what should I say to this? I wasn’t called down or anything I just waited downstairs.

Tell them that nothing of the sort happened.

If It did, you wouldn't be contacting them asking for the whereabouts of the package.

They have responded and toll have now requested video evidence to understand what is happening. However the store rep said if I am unable to provide they can continue the investigation.

[mothered]

They have responded and toll have now requested video evidence to understand what is happening. However the store rep said if I am unable to provide they can continue the investigation.

Video evidence from whom?

[monkey123.]

They have responded and toll have now requested video evidence to understand what is happening. However the store rep said if I am unable to provide they can continue the investigation.

Video evidence from whom?

From the building manager

[mothered]

They have responded and toll have now requested video evidence to understand what is happening. However the store rep said if I am unable to provide they can continue the investigation.

Video evidence from whom?

From the building manager

It's not your responsibility to be part of their Investigation, so obviously they will not receive any form of evidence from you.

[monkey123.]

Video evidence from whom?

From the building manager

It's not your responsibility to be part of their Investigation, so obviously they will not receive any form of evidence from you.

Emailed them again was told they are still investigating and it may take a couple weeks, Should I continue the SE or should I just return them for a refund cause it be 30 days soon