[mammta21]

Hello, I have just started a SE for ps5 with SN method and received the automatic email with the details to ship the "broken console". This is what they wrote in the email:

You will be receiving a box from us with prepaid shipping to our repair facility.

Please make sure to read all of the instructions in the Repair Information pack-in that is inside the box. Missing one of these steps may affect how fast we can get your system back to you.

Include a copy of your valid Proof of Purchase
A valid Proof of Purchase should contain:

    Store Name
    Item Name
    Price
    Purchase Date
    Serial Number

Pack the system
Please make sure you pack the system as instructed to help prevent damage while it is being shipped to our repair center.

My question is, after getting the box, how should I proceed? I was thinking of the ftid, is it a valid method? Thanks in advance! Help of the wise @mothered highly appreciated as always!

[mothered]

What did your SE Involve to ultimately warrant the return as requested?

Also, It's very likely the POP will be cross-checked, so how do you plan to circumvent It?

[mammta21]

What did your SE Involve to ultimately warrant the return as requested?

Also, It's very likely the POP will be cross-checked, so how do you plan to circumvent It?

Well basically I used the SN to ask repair online on their website(which is fully automated, not chat with rep required) and use faulty power issue as problem that the PS5 is having. And in the email they sent me they say that POP will be required and looks like they want it to be sent in the box they're providing, with the broken console. So if the box will get lost or do FTID or some other method, they will never receive the "broken ps5" or the POP. @mothered do you think there's a way to make it work?

UPDATE: just got another email from SONY with details on the box arriving, I am attaching a screenshot so might be helpful to better understand.
https://anonfiles.com/Vec6XaA4y9/email_png

[mothered]

So if the box will get lost or do FTID or some other method, they will never receive the "broken ps5" or the POP.

In terms of the POP, It will be requested via email.

@mothered do you think there's a way to make it work?

It's not too late to use the disposed of the faulty Item method.

UPDATE: just got another email from SONY with details on the box arriving, I am attaching a screenshot so might be helpful to better understand.
https://anonfiles.com/Vec6XaA4y9/email_png

Thanks, but I understood It right from the get-go.

[mammta21]

Thanks, so should I simply contact them again now? Even if the box has not arrived yet and tell them that the console start making smoke and catched fire and had to throw it out? about the POP I was thinking of making one from receiptmansion but you were telling me about the cross-checking. Do they really do it? Ever tried using this method for ps5? @mothered

[mothered]

should I simply contact them again now? Even if the box has not arrived yet and tell them that the console start making smoke and catched fire and had to throw it out?

Yes, you can contact them at any time from this point onwards.

about the POP I was thinking of making one from receiptmansion but you were telling me about the cross-checking. Do they really do it?

As per below, It's not how they've replied but what they've replied that Implies It's likely to be cross-checked:

Include a copy of your valid Proof of Purchase

The keyword Is "valid", which Indicates there's a strong possibility they'll check Its validity. I know for a fact that POPs are cross-checked more often than not.

[mammta21]

Well thanks, I will contact them again for the disposal of faulty item method. The only thing left is to figure out how to repair the issue of PoP cross-checking, any idea? This is what they meant by valid proof of purchase:

Include a copy of your valid Proof of Purchase
A valid Proof of Purchase should contain:

    Store Name
    Item Name
    Price
    Purchase Date
    Serial Number

As always thanks for sharing your knowledge with this community @mothered

[armageddon]

For a good Proof of Purchase valid you can contact sellers from Faceboo, Ebay, etc. Try to make them send you a real POP, with all informations, not censored. Good luck

[mammta21]

Thanks, recently failed a dyson SE because they cross-checked the POP made from receiptmansion.

[mothered]

Well thanks, I will contact them again for the disposal of faulty item method. The only thing left is to figure out how to repair the issue of PoP cross-checking, any idea?

The corrupted file method can be used, but do expect a lengthy process.

This is what they meant by valid proof of purchase:

Include a copy of your valid Proof of Purchase
A valid Proof of Purchase should contain:

    Store Name
    Item Name
    Price
    Purchase Date
    Serial Number

Yes I know, I understood It from the beginning.

As always thanks for sharing your knowledge with this community @mothered

You're welcome.