[Alz007]

I got a smartphone in the beginning of June with the sealed box method and I received today the email that I put below. What does this mean? Can Amazon really accuse me of having put a fake phone in the box when it's been 4 months since the refund procedure was completed?

It's come to their attention 4 months later? They should've done their job properly and Immediately contacted you.

Obviously It's been sold and the buyer has contacted Amazon Informing them of the dummy phone. Who's to say that very buyer Isn't an SE'er attempting a refund? Your SE has gone through so many hands, hence It's not possible to pinpoint the discrepancy to you.

What do you think is the right thing to say to them? I'm afraid to say too much in my email

---

Hello,

I am contacting you in a bit of a panic after receiving a very strange email from amazon.

I got a smartphone in the beginning of June with the sealed box method and I received today the email that I put below. What does this mean? Can Amazon really accuse me of having put a fake phone in the box when it's been 4 months since the refund procedure was completed? And even weirder, it says in the email that I have to send the phone back to them "before June 2nd" but it's October... What does this mean?

Here is the email I received:


"Hello,

We are contacting you regarding the return of the item ... from order ...

Our returns department has informed us that they have received counterfeitReturn. We have confirmed that the item ... from order .... was in the box entrusted to the carrier AMZN_EN at the time it left our distribution center.

We will have to charge you again for the item if you do not return the correct item by 02 June, 2022 .

Our account team is unable to provide assistance by phone or chat at this time, but if you wish to dispute this decision, please reply to this email.

Account Specialist
Amazon.com
www.amazon.fr "

What should I do? I hope you can help me, I'm a bit lost and panicked...

Thanks in advance

---

One last little detail, some information has not been translated in the original email, I don't know if it means anything

And what do you think about that @mothered ?

very interesting thing, can you please update us?

Yes

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did you purchase the phone from an amazon seller, or amazon themselves?

Amazon themselves

[mothered]

What do you think is the right thing to say to them? I'm afraid to say too much in my email

Simply tell them you have no Idea what they're on about - you returned what was originally purchased, so why are they questioning you?

[Alz007]

What do you think is the right thing to say to them? I'm afraid to say too much in my email

Simply tell them you have no Idea what they're on about - you returned what was originally purchased, so why are they questioning you?

I'm so sorry to ask so many questions, I'm just afraid I'm doing too much and not getting it right. Thanks again so much for your time

[mothered]

So you think this may be a little too much ? xD

"Hello,

I am replying to the email I received yesterday at 5:53 pm in which you accuse me of having sent back a "counterfeitReturn".
I dispute your accusations, it has indeed been more than 4 months since I sent back the original article, in its original box, which I never opened.
You can't accuse me of fraud when the return of the item has been processed for so long. I don't know the Amazon protocols but I suspect that for more than 4 months the product must have passed through many hands and anyone could have had access to it in your warehouses. Moreover, you ask me to send back the original product before "June 2" but we are in October...

With so many inconsistencies and the fact that so much time has passed between the processing of the return and your email, your accusations cannot hold water.

I therefore dispute your assumption (because it is nothing more), it is not based on any evidence and is purely defamatory. I have always been a loyal amazon customer and I would never have thought that one day you would have tried such a maneuver on any basis.

If you still want to charge me again I will have to refer to my bank and stop the payment.

I wish you a good day"

It's a lot of Information, but you've addressed everything that's needed to get your point across and put you In the clear, so It's fine.

I'm so sorry to ask so many questions, I'm just afraid I'm doing too much and not getting it right. Thanks again so much for your time

No problem whatsoever.

You need to be absolutely certain that It's tackled effectively, so don't hesitate to ask for assistance.

[Alz007]

So you think this may be a little too much ? xD

"Hello,

I am replying to the email I received yesterday at 5:53 pm in which you accuse me of having sent back a "counterfeitReturn".
I dispute your accusations, it has indeed been more than 4 months since I sent back the original article, in its original box, which I never opened.
You can't accuse me of fraud when the return of the item has been processed for so long. I don't know the Amazon protocols but I suspect that for more than 4 months the product must have passed through many hands and anyone could have had access to it in your warehouses. Moreover, you ask me to send back the original product before "June 2" but we are in October...

With so many inconsistencies and the fact that so much time has passed between the processing of the return and your email, your accusations cannot hold water.

I therefore dispute your assumption (because it is nothing more), it is not based on any evidence and is purely defamatory. I have always been a loyal amazon customer and I would never have thought that one day you would have tried such a maneuver on any basis.

If you still want to charge me again I will have to refer to my bank and stop the payment.

I wish you a good day"

It's a lot of Information, but you've addressed everything that's needed to get your point across and put you In the clear, so It's fine.

I'm so sorry to ask so many questions, I'm just afraid I'm doing too much and not getting it right. Thanks again so much for your time

No problem whatsoever.

You need to be absolutely certain that It's tackled effectively, so don't hesitate to ask for assistance.

One last question before I answer them. Do you think that in order to make me look more innocent it is better to send a more simplistic email first.

And only then if they persist to send the previous mail, more detailed and argued? Or is it better to send directly the more complete one?

Thanks again for your help you are saving me

[mothered]

One last question before I answer them. Do you think that in order to make me look more innocent it is better to send a more simplistic email first, like for example

"Hello,
I am replying to the email you sent me yesterday.
I returned the product I bought several months ago.
I don't understand what you are talking about and why you are coming to me today with these questions.
I wish you a good day.

And only then if they persist to send the previous mail, more detailed and argued? Or is it better to send directly the more complete one?

Initially, a simplistic reply yet addressing the matter effectively, Is a better approach - as per your message above.

If need be, you can go Into more detail accordingly.

Thanks again for your help you are saving me

It's my pleasure to be of help.

[ludo]

So you think this may be a little too much ? xD

"Hello,

I am replying to the email I received yesterday at 5:53 pm in which you accuse me of having sent back a "counterfeitReturn".
I dispute your accusations, it has indeed been more than 4 months since I sent back the original article, in its original box, which I never opened.
You can't accuse me of fraud when the return of the item has been processed for so long. I don't know the Amazon protocols but I suspect that for more than 4 months the product must have passed through many hands and anyone could have had access to it in your warehouses. Moreover, you ask me to send back the original product before "June 2" but we are in October...

With so many inconsistencies and the fact that so much time has passed between the processing of the return and your email, your accusations cannot hold water.

I therefore dispute your assumption (because it is nothing more), it is not based on any evidence and is purely defamatory. I have always been a loyal amazon customer and I would never have thought that one day you would have tried such a maneuver on any basis.

If you still want to charge me again I will have to refer to my bank and stop the payment.

I wish you a good day"

It's a lot of Information, but you've addressed everything that's needed to get your point across and put you In the clear, so It's fine.

I'm so sorry to ask so many questions, I'm just afraid I'm doing too much and not getting it right. Thanks again so much for your time

No problem whatsoever.

You need to be absolutely certain that It's tackled effectively, so don't hesitate to ask for assistance.

One last question before I answer them. Do you think that in order to make me look more innocent it is better to send a more simplistic email first, like for example

"Hello,
I am replying to the email you sent me yesterday.
I returned the product I bought several months ago.
I don't understand what you are talking about and why you are coming to me today with these questions.
I wish you a good day.

And only then if they persist to send the previous mail, more detailed and argued? Or is it better to send directly the more complete one?

Thanks again for your help you are saving me

Can u update us on this?

[Blackpink]

any update or reply to this?

[db8803]

I don't think it's a very good idea to use the exact same words you posted here above. Keep in mind they monitor all forums related to such activities.

[Alz007]

I don't think it's a very good idea to use the exact same words you posted here above. Keep in mind they monitor all forums related to such activities.

You raise an interesting point thanks, I didnt knew the was doing that, I may delete the thread in this case (or ask to you @mothered if you can do it for me, you think it is possible ? i dont know how to do it by myself) and i will create another thread to keep you informed when it will be finished.