Tutorial Pax.com [PAX 3 Vaporizer] SE Guide

mothered · 09-17-2022, 02:25 AM

(09-17-2022, 01:00 AM)Floki Wrote: they are taking too long to reply to emails now. i reckon they slowly are catching on because they asked me for a photo of the pax with the serial number showing

They've been abused by an array of SE'ers, hence this was bound to happen a lot sooner than later.

Ordnael92 · 09-17-2022, 09:23 AM

(09-17-2022, 01:00 AM)Floki Wrote:
(09-16-2022, 04:04 PM)mothered Wrote:
(09-16-2022, 06:13 AM)BitPlayer Wrote: Yeah, the friendliest, mist easy going customer service team ever.
It'd be Interesting to see how long they remain exploitable.

They can only be hit so many times before realizing they've been taken advantage of.
they are taking too long to reply to emails now. i reckon they slowly are catching on because they asked me for a photo of the pax with the serial number showing

Don't get overly worried about it. They've always been slow when answering (especially during weekends) and asked for photos of the SN (which I can always provide). No big trouble yet.

syuh · 09-20-2022, 08:54 PM

The post has been updated with new informations!

mothered · 09-21-2022, 03:46 AM

(09-20-2022, 08:54 PM)syuh Wrote: The post has been updated with new informations!

Thanks for that.

The update makes perfect sense.

nonerex · 09-21-2022, 04:21 AM

Easy process and Said it should be arriving in 5-7days. It looks so easy to DNA since no tracking was provided. Was wondering if I should hit again and if anyone knows if it’s gotten harder?

Highstuff984 · 09-21-2022, 11:20 PM

Attempting Dna on the first pax i ordered on the 9th, started a new ticket for another one aswell. ill update to lyk how it goes.

mothered · 09-22-2022, 02:48 AM

(09-21-2022, 11:20 PM)Highstuff984 Wrote: Attempting Dna on the first pax i ordered on the 9th, started a new ticket for another one aswell. ill update to lyk how it goes.

I look forward to reading the events as they unfold.

mackozdr · 10-07-2022, 09:36 PM

They asked me already what color i want and then send this email Biggrin

Hi

Thank you for providing that information. Before we can resolve this, we need to gather some information from you first.

A few tasks for you:
- Can you send a photo of the serial found on the back of the device?
- Please also include a valid proof of purchase.

Once you get back to me with the above information, I can proceed.

Best,
PAX Support Team

Ordnael92 · 10-08-2022, 08:56 AM

(10-07-2022, 09:36 PM)mackozdr Wrote: They asked me already what color i want and then send this email

Hi

Thank you for providing that information. Before we can resolve this, we need to gather some information from you first.

A few tasks for you:
- Can you send a photo of the serial found on the back of the device?
- Please also include a valid proof of purchase.

Once you get back to me with the above information, I can proceed.

Best,
PAX Support Team

USA? I'm in EU and never got asked for a POP, just SN

mothered · 10-08-2022, 09:59 AM

(10-07-2022, 09:36 PM)mackozdr Wrote: They asked me already what color i want and then send this email

Hi

Thank you for providing that information. Before we can resolve this, we need to gather some information from you first.

A few tasks for you:
- Can you send a photo of the serial found on the back of the device?
- Please also include a valid proof of purchase.

Once you get back to me with the above information, I can proceed.

Best,
PAX Support Team

Hit the corrupted file method.