[bluebeam]

I tried an EB but the amazon representative asked me for a police report against the carrier to be able to issue a refund, the problem being that I would like if possible to bypass this I can try again by calling amazon to find a new representative?

Can the delivery person have problems for this kind of incident? I don't want to put the delivery person in trouble

@

[Discide]

I tried an EB but the amazon representative asked me for a police report against the carrier to be able to issue a refund, the problem being that I would like if possible to bypass this I can try again by calling amazon to find a new representative?

Can the delivery person have problems for this kind of incident? I don't want to put the delivery person in trouble

@

What did u tell them? Did that with the same ssd but 1TB and got instant refund confirmation

[bluebeam]

I tried an EB but the amazon representative asked me for a police report against the carrier to be able to issue a refund, the problem being that I would like if possible to bypass this I can try again by calling amazon to find a new representative?

Can the delivery person have problems for this kind of incident? I don't want to put the delivery person in trouble

@

What did u tell them? Did that with the same ssd but 1TB and got instant refund confirmation

I told them that I received my package with the box empty and I made it clear that I received everything except the item that was not in the box. The representative told me "yes, it's the same thing".

I received a warning from amazon about a large number of refunds made on my account when it was only my second one. I made a scandal and was refunded, and I just received an email saying that I have made too many refunds and my account may be closed ...


This is my third one with a gap of several months I don't understand, I think some stupid representative flagged my account at the 2nd one

please @mothered

[bluebeam]

I just received an email telling me that they have verified my account and that it remains open, I hesitate to call the support and ask for a refund saying that the representative from before did not understand my problem

[mothered]

The representative told me "yes, it's the same thing".

What does he mean by that?

I received a warning from amazon about a large number of refunds made on my account when it was only my second one.

Have you addressed It with Amazon?

This is my third one with a gap of several months I don't understand

Your account has been OFM'd for all the wrong reasons.

Ask Amazon to justify their decision.

[bluebeam]

The representative told me "yes, it's the same thing".

What does he mean by that?

I received a warning from amazon about a large number of refunds made on my account when it was only my second one.

Have you addressed It with Amazon?

This is my third one with a gap of several months I don't understand

Your account has been OFM'd for all the wrong reasons.

Ask Amazon to justify their decision.

no it was vague basically he told me "you will need a police report to file a complaint against the carrier" and I told him afterwards that I had received the box but not the article thinking that he had not understood and he told me that it was "the same thing" anyway

yes

Yes, I asked them and they told me that they would stay open and that they were available for any other requests.

[mothered]

he told me "you will need a police report to file a complaint against the carrier"

It's not a theft-related Incident, so the police may refuse to comply with the report.

and I told him afterwards that I had received the box but not the article thinking that he had not understood and he told me that it was "the same thing" anyway

The same thing as what?

He's not making any sense - there needs to be a comparison.

Yes, I asked them and they told me that they would stay open and that they were available for any other requests.

The request Is to justify their decision as to why your account was OFM'd.

[bluebeam]

the same as a theft, the representative is completely stupid.

Here is the response from amazon OFM to my second request as to why they investigated my account:

Dear Customer,

We contacted you to better understand your account activity and determine how we could improve your shopping experience.

We have not taken any action against your account, so you can continue to place orders. We appreciate your efforts to comply with our sales policies.

We may not respond to further emails on this matter.

Sincerely,

The Account Specialist
Amazon.com


I'm going to call support and ask another representative to help me with my problem and hope he's not as dumb as the other one

[bluebeam]

I just called the support to see if I could get an instant refund and the representative asked me like the other a police report to be able to issue a refund, since they do not know how the item could disappear from the package it is therefore necessary according to them to have a police report to investigate

[mothered]

I just called the support to see if I could get an instant refund and the representative asked me like the other a police report to be able to issue a refund, since they do not know how the item could disappear from the package it is therefore necessary according to them to have a police report to investigate

The claim will not move forward until a PR Is provided.

Given you've EB'd It, It's not a theft-related Incident, hence the police may refuse the report.