[mothered]

I'm going to ignore it and request a refund through chat again tomorrow.

Hopefully they don't refer to previous notes.

If so, go ahead with your plan as per below.

If they ask for a picture of the label again, I'll simply say I chucked it cause why would I keep an EB lmfao.

By the way, good thought.

[Nabeshin]

Arrived. Removed product and shipping air-pillows form box. Claimed EB in support chat, they asked for pictures of the box. They've now followed up with an email requesting to see the package's label. I'm trying to avoid giving them any sort of upper-hand so I'm going to ignore it and request a refund through chat again tomorrow. If they ask for a picture of the label again, I'll simply say I chucked it cause why would I keep an EB lmfao.

It's totally fine to send a picture of that label, even if the weight is clearly stated, this worked fine up until today

[Neos38]

It works in France. They asked me for the tag ups and if I wanted a replacement or a refund, I just said I had thrown away the label and it passed Refunded today
thanks guys

[activeRe]

For me PP has woirked fine. PP Claim Win, and no feedback from meta after 20 days, i can confirm that meta dont check pp claim.

[rolerdoler]

Hey, so an associate got back to me with this:

"I wanted to let you know that we are going to open an investigation with the courier regarding your empty package.
This can take some time to conclude and may potentially involve the courier reaching out to you directly and coming back to do an investigation on site. We will follow up once we have more details from the courier.
Please let us know if you have any other updates or if you're able to locate the unit (then we will call off the investigation). "

Is this just a scare tactic?

[Mo2999]

Hey, so an associate got back to me with this:

"I wanted to let you know that we are going to open an investigation with the courier regarding your empty package.
This can take some time to conclude and may potentially involve the courier reaching out to you directly and coming back to do an investigation on site. We will follow up once we have more details from the courier.
Please let us know if you have any other updates or if you're able to locate the unit (then we will call off the investigation). "

Is this just a scare tactic?

Yep I got the exact same message when I did this Se A couple months back

[Andrea Bags]

Hey, so an associate got back to me with this:

"I wanted to let you know that we are going to open an investigation with the courier regarding your empty package.
This can take some time to conclude and may potentially involve the courier reaching out to you directly and coming back to do an investigation on site. We will follow up once we have more details from the courier.
Please let us know if you have any other updates or if you're able to locate the unit (then we will call off the investigation). "

Is this just a scare tactic?

they don't call carrier I checked

[mothered]

Hey, so an associate got back to me with this:

"I wanted to let you know that we are going to open an investigation with the courier regarding your empty package.
This can take some time to conclude and may potentially involve the courier reaching out to you directly and coming back to do an investigation on site. We will follow up once we have more details from the courier.
Please let us know if you have any other updates or if you're able to locate the unit (then we will call off the investigation). "

Is this just a scare tactic?

they don't call carrier I checked

What exactly were your findings?

[Andrea Bags]

Hey, so an associate got back to me with this:

"I wanted to let you know that we are going to open an investigation with the courier regarding your empty package.
This can take some time to conclude and may potentially involve the courier reaching out to you directly and coming back to do an investigation on site. We will follow up once we have more details from the courier.
Please let us know if you have any other updates or if you're able to locate the unit (then we will call off the investigation). "

Is this just a scare tactic?

they don't call carrier I checked

What exactly were your findings?

when I called ups to start a case after a month or so they asked why the merchant or me didn't start a case after so long

[mothered]

they don't call carrier I checked

What exactly were your findings?

when I called ups to start a case after a month or so they asked why the merchant or me didn't start a case after so long

Well that confirms It.

Thanks for sharing your experience.