[fractalmind0]

On a sidenote, I received the camera today. Will send an e-mail to support right away and will hit up someone to photoshop leaked battery.
I will keep you guys up to date.

I'm very Interested to read Its progress.

If you remember, please tag me.

Hi @mothered

Got reply from support on monday asking if I had the chance to examine package before accepting it. Told her it was left at my door unnattended.
Also requested pictures of the package and damaged camera, was able to have someone photoshop damage + battery leak.

It's kind of a success. The issue is this : She wants me to open a case with FedEx and provide her with the phone number. After that, they will issue a replacement.

I will ask for a refund instead. But this is the first time a company is requesting me to open the case with the shipping carrier. Any advice on how I should proceed?

Also, if I do have to open a case with FedEx, what should I be expecting from them?

Thank you

[mothered]

The issue is this : She wants me to open a case with FedEx and provide her with the phone number. After that, they will issue a replacement.

It's not your responsibility to liaise with the carrier, the company does It by opening an Investigation.

Tell her to contact FedEx on your behalf.

[fractalmind0]

The issue is this : She wants me to open a case with FedEx and provide her with the phone number. After that, they will issue a replacement.

It's not your responsibility to liaise with the carrier, the company does It by opening an Investigation.

Tell her to contact FedEx on your behalf.

Will do. Thank you for your input.

[mothered]

The issue is this : She wants me to open a case with FedEx and provide her with the phone number. After that, they will issue a replacement.

It's not your responsibility to liaise with the carrier, the company does It by opening an Investigation.

Tell her to contact FedEx on your behalf.

Will do. Thank you for your input.

You're most welcome.

[fractalmind0]

It's not your responsibility to liaise with the carrier, the company does It by opening an Investigation.

Tell her to contact FedEx on your behalf.

Will do. Thank you for your input.

You're most welcome.

She got back to me already. Here’s part of the message I sent:

I would like to request the following from COMPANY NAME :
1) I wish that you open the case on my behalf with FedEx. I do not wish to spend my holidays trying to resolve a shipping issue and would rather focus on enjoying my time while out of the country.
2) I would also like to request a refund instead of a replacement. The main purpose of the camera was for my trip. Considering the situation encountered and the very short timeframe, I will get myself another model from the store directly to avoid any other issues.

Here’s the answer she gave me…

Thank you for your email.

We wish we could open the FedEx damage report case for you but we can't.
Sorry for that.

As FedEx needs to communicate with consignee in order to open cases for claims otherwise.

It would be great if you could report this issue to them within 24 hours by online chat system. They will then follow up with your case.
Link as follows:
https://www.fedex.com/en-ca/contact-us.html
Customer Support | FedEx Canada
Contact FedEx Canada today to get the answers to your questions. Get in touch with customer support through email, phone, or social media.
www.fedex.com


No matter replacement or refund, we do need FedEx's investigation before proceed to the following process.
Please understand.

I think I will start the investigation process with FedEx then. @mothered

[mothered]

We wish we could open the FedEx damage report case for you but we can't.

For obvious reasons I won't name specifics nor disclose sensitive Information.

What I can say without a shadow of a doubt, Is that when a damage report Is raised or should It be questioned by opening a case, companies well and truly have the capacity to address It. FedEx has been liaising with their partners for decades In that fashion.

I think I will start the investigation process with FedEx then.

Given they're refusing to do their job, to avoid an endless loop of complications, I agree you should contact FedEx.

[Andrea Bags]

It's a possibility. Not sure how he was that good though.

I'm looking for a Canadian boxer now

I'll hit you up if I have one!


On a sidenote, I received the camera today. Will send an e-mail to support right away and will hit up someone to photoshop leaked battery.
I will keep you guys up to date.

thanks

[fractalmind0]

[UPDATE]

Pursued the claim with FedEx Canada and FedEx HongKong. The last e-mail was from a FedEx CA representative telling me he had forwarded the information to their Hong Kong unit. If anything else was needed, he would be in touch with me. He suggested that in the meantime, I should contact the company to ask for a refund or replacement.

I sent the e-mail to the customer service support as an attachment, she replied that FedEx is waiting for further confirmation because the package might've been damaged by a car crash after delivery (what...?). She mentionned FedEx is going to check their cameras to see if there was a car crash after the package had been delivered. How does that make any sense.

From my understanding, it seems as if they are trying to deny responsibility and say it has happened after the package was delivered (caused by a car crash. Wtf?).

What is your take on the situation @mothered ?

[mothered]

I sent the e-mail to the customer service support as an attachment, she replied that FedEx is waiting for further confirmation because the package might've been damaged by a car crash after delivery (what...?). She mentionned FedEx is going to check their cameras to see if there was a car crash after the package had been delivered. How does that make any sense.

Yeah, right.

In all my years of social engineering, I've yet to experience such a lame excuse to stall the claim. When you receive their reply, we'll tackle It from there.

[prezesku]

Can't wait to see how it goes