[EbGeeze]

we regret to announce that the investigation indicates that your items were indeed delivered and signed for as requested by your 'DHL On Demand Delivery' option.



Due to the nature of your request, we regret to inform you that we cannot offer you any form of compensation.



All the information we received from both our warehouse and DHL coincides with both items being sent out to you correctly. This has been provided to us in the form of scans and weights provided to us by both our warehouse and DHL.



We appreciate your frustration regarding this matter and we are deeply sorry that we are not able to assist you further. As such, we suggest that you contact your local police department should you wish to pursue the matter further.


Think I should just walk away from this one now?? @mothered @WLT17

[mothered]

Think I should just walk away from this one now?? 

No.

Did you mention the condition of the package when received?

[EbGeeze]

Think I should just walk away from this one now?? 

No.

Did you mention the condition of the package when received?

I have sent them the requested images and told them that I believed the item had not been tampered with in a previous message

[mothered]

and told them that I believed the item had not been tampered with in a previous message

May I ask why you said that?

[EbGeeze]

and told them that I believed the item had not been tampered with in a previous message

May I ask why you said that?

Because they asked, they also asked me to fill in a form with a tick box about damage on the parcel I ticked none and sent them the images

[mothered]

Because they asked, they also asked me to fill in a form with a tick box about damage on the parcel I ticked none and sent them the images

In future, simply say you didn't check for signs of tampering at the time of receiving the package, but will do so and get back to them. Take your time with the reply.

In the event they decline the claim (as they did In this case), you can then say the package appeared damaged, hence the Item was stolen In transit prior to reaching your address. This approach serves as a backup with declined claims of this nature.

[EbGeeze]

Because they asked, they also asked me to fill in a form with a tick box about damage on the parcel I ticked none and sent them the images

In future, simply say you didn't check for signs of tampering at the time of receiving the package, but will do so and get back to them. Take your time with the reply.

In the event they decline the claim (as they did In this case), you can then say the package appeared damaged, hence the Item was stolen In transit prior to reaching your address. This approach serves as a backup with declined claims of this nature.

Cupple of weeks past and I just thought fuck it. Replied saying I was away and intend to start police investigation and paypal dispute. But wanted evidence of the scans first.

Instantley buckled. Said it was lit and refunded my straight away.

[mothered]

Cupple of weeks past and I just thought fuck it. Replied saying I was away and intend to start police investigation and paypal dispute. But wanted evidence of the scans first.

Instantley buckled. Said it was lit and refunded my straight away.

Good work with telling them you'll take the matter further.

It's a prime example of why reps need to be pushed, and to never give In under any circumstances.

[Andrea Bags]

Trying oneplus with just 30 dollar charging cable and they asked for multiple pictures lol it might fail 🤣

[mothered]

Trying oneplus with just 30 dollar charging cable and they asked for multiple pictures lol it might fail 🤣

What was the outcome of this SE?