[jellybelly]

In this case we found that the CCTV footage taken (at all  our depots) show the items being placed correctly within the correct packaging.

When we investigated further we found that the weight of the posted and delivered package (all parcels and packages are weighed at post and delivery) to be correct also.

^ This Is a prime example of why you should've said the Items were missing from the box - CCTV cameras cannot detect the enclosed contents.

I should take his word as the final word that yes, the item wasn’t missing?

Did you mention the condition of the package when you received It?

He does ask whether I have any suggestions as to what may have happened. Any ideas, @mothered?

Depending on your answer to my question above, you can say that the package arrived damaged, which Indicates It was tampered with and your Item was stolen just before It arrived at your address.

Yes, I understand this now. In fact, I understood it prior to making this mistake too. I just had a brain fart and messed it up. I acted BEFORE weighing the box and didn’t know they had CCTV cameras.

Nope. I didn’t mention anything about the condition of the package. Nothing at all. However, the package did have an “IPQC seal” on the box which said “Please make sure the seal isn’t broken before opening the cases”. I won’t say the seal was broken then but I could say the package was damaged. Would they check with the courier though?

[mothered]

Nope. I didn’t mention anything about the condition of the package.

Good.

but I could say the package was damaged. Would they check with the courier though?

They will Investigate, but given photographic evidence of the package condition cannot be provided at the time It was delivered to your address, they have no grounds to prove It arrived unscathed.

[jellybelly]

Nope. I didn’t mention anything about the condition of the package.

Good.

but I could say the package was damaged. Would they check with the courier though?

They will Investigate, but given photographic evidence of the package condition cannot be provided at the time It was delivered to your address, they have no grounds to prove It arrived unscathed.

Amazing. Thanks, Mothered. I’ll email them within an hour so and I’ll keep you updated. Thank you so much for your assistance and prompt reply.

[mothered]

Amazing. Thanks, Mothered. I’ll email them within an hour so and I’ll keep you updated. Thank you so much for your assistance and prompt reply.

You're most welcome.

[jellybelly]

You're most welcome.

I’ve just replied to his email. I’ve thanked him for conducting a thorough investigation and have said I appreciate that the item was placed in the box, however, the fact of the matter is that I have not received the item. I’ve also said that the package was damaged which indicates to me that it was tampered with and the item was stolen just before it arrived at my address.

I also replied to his statement of: “If you have any suggestions as to how this situation came to be after the delivery..”.
In my response, I said that there is no way “this situation came to be after the delivery”, as that would mean that the item in question was PRESENT. Also, had the item been present, I would have absolutely no reason to contact you in regards to a missing item.

Hopefully should get a reply today.

[mothered]

I’ve just replied to his email. I’ve thanked him for conducting a thorough investigation and have said I appreciate that the item was placed in the box, however, the fact of the matter is that I have not received the item. I’ve also said that the package was damaged which indicates to me that it was tampered with and the item was stolen just before it arrived at my address.

I also replied to his statement of: “If you have any suggestions as to how this situation came to be after the delivery..”.
In my response, I said that there is no way “this situation came to be after the delivery”, as that would mean that the item in question was PRESENT. Also, had the item been present, I would have absolutely no reason to contact you in regards to a missing item.

Hopefully should get a reply today.

I must say, you've worded It exceptionally well- covered every angle, and justified why you didn't receive the Item.

Please tag me when they respond.

[jellybelly]

I’ve just replied to his email. I’ve thanked him for conducting a thorough investigation and have said I appreciate that the item was placed in the box, however, the fact of the matter is that I have not received the item. I’ve also said that the package was damaged which indicates to me that it was tampered with and the item was stolen just before it arrived at my address.

I also replied to his statement of: “If you have any suggestions as to how this situation came to be after the delivery..”.
In my response, I said that there is no way “this situation came to be after the delivery”, as that would mean that the item in question was PRESENT. Also, had the item been present, I would have absolutely no reason to contact you in regards to a missing item.

Hopefully should get a reply today.

I must say, you've worded It exceptionally well- covered every angle, and justified why you didn't receive the Item.

Please tag me when they respond.

Thanks, Mothered. I'm learning from the best

The case hasn't come to a close as of yet, however, he did reply back to my email yesterday saying:

"We are at the moment working towards a positive resolution, by Monday I should have concrete information about the final resolution for your case.
Have a nice day and enjoy the upcoming weekend."

It sounds promising. & of course, I will tag/update you as soon as I hear back from them next week.

[mothered]

Thanks, Mothered. I'm learning from the best 

Appreciate your kind words.

The case hasn't come to a close as of yet, however, he did reply back to my email yesterday saying:

"We are at the moment working towards a positive resolution, by Monday I should have concrete information about the final resolution for your case.
Have a nice day and enjoy the upcoming weekend."

It sounds promising. & of course, I will tag/update you as soon as I hear back from them next week.

It does sound like It's heading In the right direction.

I shall await your reply.

[jellybelly]

Thanks, Mothered. I'm learning from the best 

Appreciate your kind words.

The case hasn't come to a close as of yet, however, he did reply back to my email yesterday saying:

"We are at the moment working towards a positive resolution, by Monday I should have concrete information about the final resolution for your case.
Have a nice day and enjoy the upcoming weekend."

It sounds promising. & of course, I will tag/update you as soon as I hear back from them next week.

It does sound like It's heading In the right direction.

I shall await your reply.

Just received a reply from Huawei, @mothered. We succeeded
The guy dealing with my query has apologised "for this unfortunate event" and has issued a refund for the total amount. Last week, he was adamant that nothing could be done but we socially engineered him successfully.

Also Mothered, would you know if Feelunique have cameras in place at all, please & thank you? Thinking of PEB'ing a light skincare product.. under 120g this time

[WLT17]

Thanks, Mothered. I'm learning from the best 

Appreciate your kind words.

The case hasn't come to a close as of yet, however, he did reply back to my email yesterday saying:

"We are at the moment working towards a positive resolution, by Monday I should have concrete information about the final resolution for your case.
Have a nice day and enjoy the upcoming weekend."

It sounds promising. & of course, I will tag/update you as soon as I hear back from them next week.

It does sound like It's heading In the right direction.

I shall await your reply.

Just received a reply from Huawei, @mothered. We succeeded 
The guy dealing with my query has apologised "for this unfortunate event" and has issued a refund for the total amount. Last week, he was adamant that nothing could be done but we socially engineered him successfully.

Also Mothered, would you know if Feelunique have cameras in place at all, please & thank you? Thinking of PEB'ing a light skincare product.. under 120g this time

They have no CCTV, very easy to PEB