[nonerex]

So, I ordered from boohooman and did the DNA method but it seems like they took a picture of the package being at the front door when the door was opened. I still said I didn’t receive it and I took the carpet out to make it seem less like the picture the delivery man took. But this is the message I got:

We have checked the tracking, location, and picture provided from your delivery and are confident that this parcel has been handed to somebody at your chosen delivery address.
We will therefore be unable to issue a refund or reorder for the items on this occasion, and will be sharing the details of your order with our loss prevention team.
Please check with everybody in your household to see if they have taken in the delivery for you and let us know if the parcel is found.

I can’t return it since I’m going on holiday. Can anyone tell me a solution and how I can persuade them that it’s not my address?

[mothered]

We have checked the tracking, location, and picture provided from your delivery and are confident that this parcel has been handed to somebody at your chosen delivery address.

"Confident" Is feeling sure of oneself, hence by no means does It conclude the actual events that took place.

Tell them to provide photographic evidence that clearly demonstrates It's "your home" In the photo.

[nonerex]

We have checked the tracking, location, and picture provided from your delivery and are confident that this parcel has been handed to somebody at your chosen delivery address.

"Confident" Is feeling sure of oneself, hence by no means does It conclude the actual events that took place.

Tell them to provide photographic evidence that clearly demonstrates It's "your home" In the photo.

I tried again and managed to get an easy rep. Got the refund after complaining. Thanks for the help.

[mothered]

I tried again and managed to get an easy rep. Got the refund after complaining. Thanks for the help.

Congrats.

Great to read the refund has been approved.