[Itsit]

I tried to get into live chat in order to report the wrong item received and I didn't even talk to a physical employee. The bot just asked me to return the wrong item. Is that standard procedure? Also the wrong item is 100g lighter than the laptop (3.4kg). Should I be worried?

Really.. sounds promising. I’ll be attempting this in the next week.

[mothered]

I tried to get into live chat in order to report the wrong item received and I didn't even talk to a physical employee. The bot just asked me to return the wrong item. Is that standard procedure?

Not standard, but It does happen from time to time.

Also the wrong item is 100g lighter than the laptop (3.4kg). Should I be worried?

Given the total weight of the laptop Is significant, the 100 gram variance Is minimal, so there's no cause for concern.

[Nabeshin]

Make sure keep a transcription of the chat where it says you're allowed to return the wrong item, just in case Amazon does a 180 on you , destroys the wrong item and asks for the correct one over and over

[ABC157PLM]

Make sure keep a transcription of the chat where it says you're allowed to return the wrong item, just in case Amazon does a 180 on you , destroys the wrong item and asks for the correct one over and over

Honestly. Why do amazon love suddenly doing that. It's like they have no communication with other departments

[mothered]

Make sure keep a transcription of the chat where it says you're allowed to return the wrong item, just in case Amazon does a 180 on you , destroys the wrong item and asks for the correct one over and over

Honestly. Why do amazon love suddenly doing that. It's like they have no communication with other departments

It also applies to other companies.

They tell you one thing, and then deny the conversation ever existed - either done purposely, or due to mismanaging the claim.

[Slippery Slope]

Please keep us updated on how this goes! Very interested.

As always, thanks for the detailed contribution op.

[ABC157PLM]

Please keep us updated on how this goes! Very interested.

As always, thanks for the detailed contribution op.

Is there any update on this SE?

[Slippery Slope]

Not yet, haven't ordered but I will update soon

[josh12369]

Hello everyone.

Unfortunately, things are not going how they should. Finally, after almost a month I received an answer from their Account Specialist department stating that they can confirm the Macbook was indeed in the box when it was given to the carrier and that they've decided to destroy the wrong item. They told me I can appeal the decision if I want. I went ahead and replied saying that I've only ever received the wrong item and I sent a photo of the box with the wrong item inside. Is there any chance they will change their decision or does it mean that they have substantial proof to disregard my appeal?

Thanks

[azizouma]

Hello everyone.

Unfortunately, things are not going how they should. Finally, after almost a month I received an answer from their Account Specialist department stating that they can confirm the Macbook was indeed in the box when it was given to the carrier and that they've decided to destroy the wrong item. They told me I can appeal the decision if I want. I went ahead and replied saying that I've only ever received the wrong item and I sent a photo of the box with the wrong item inside. Is there any chance they will change their decision or does it mean that they have substantial proof to disregard my appeal?

Thanks

You should ask them to provide you the proof that it was indeed in the box when given to the carrier and stick to your version