Apple empty box

SnipersPromise · 06-18-2022, 11:27 AM

New email today - they’ve concluded the investigation and found the delivery was concluded successfully & they can’t accept liability for orders that go missing after the delivery has been completed. For this reason, we are unable to issue you with a replacement or refund.

mothered · 06-18-2022, 12:39 PM

(06-18-2022, 11:27 AM)SnipersPromise Wrote: New email today - they’ve concluded the investigation and found the delivery was concluded successfully & they can’t accept liability for orders that go missing after the delivery has been completed. For this reason, we are unable to issue you with a replacement or refund.

I've replied to an array of members, hence It's difficult to remember every detail.

Did you use the EB?

SnipersPromise · 06-18-2022, 12:50 PM

Yes.

They want a police report (hard copy) that costs over £100. I’ve got the report number but not hard copy.

ephermeral123 · 06-18-2022, 05:45 PM

(06-18-2022, 11:27 AM)SnipersPromise Wrote: New email today - they’ve concluded the investigation and found the delivery was concluded successfully & they can’t accept liability for orders that go missing after the delivery has been completed. For this reason, we are unable to issue you with a replacement or refund.

Are you still able to return the item normally for a refund?

Fagottino89 · 06-18-2022, 06:15 PM

Does this still work? I was thinking of trying it

mothered · 06-19-2022, 05:44 AM

(06-18-2022, 12:50 PM)SnipersPromise Wrote: Yes.

They want a police report (hard copy) that costs over £100. I’ve got the report number but not hard copy.

Did you Inform them of this?

(06-18-2022, 12:50 PM)SnipersPromise Wrote: Cops told me that they should contact them citing report number.

SnipersPromise · 06-19-2022, 12:37 PM

Yes, I told them this various times.

mothered · 06-20-2022, 04:43 AM

(06-19-2022, 12:37 PM)SnipersPromise Wrote: Yes, I told them this various times.

Did you ask them why they haven't complied with the police officer's Instructions?

stevenadams2323 · 06-20-2022, 11:38 AM

(06-20-2022, 04:43 AM)mothered Wrote:
(06-19-2022, 12:37 PM)SnipersPromise Wrote: Yes, I told them this various times.
Did you ask them why they haven't complied with the police officer's Instructions?

Good idea

mothered · 06-20-2022, 12:51 PM

(06-20-2022, 11:38 AM)stevenadams2323 Wrote:
(06-20-2022, 04:43 AM)mothered Wrote:
(06-19-2022, 12:37 PM)SnipersPromise Wrote: Yes, I told them this various times.
Did you ask them why they haven't complied with the police officer's Instructions?

Good idea

The point Is, you've attempted to get a hardcopy & stamped report but the police In your locality does not provide It, hence they've asked Apple to get In contact with them.

All In all, Apple Is at fault for refusing to comply with the officer's Instructions - which Is precisely where your claim stands.

Apple empty box
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