[Geckoo]

So I tried doing Zalando.de for 1.5k.
I returned 1 item 200€ legitimately in another parcel and then tried LIT for the rest 1.3k€.
After almost 2 Months of back and forth and me sending Legal Statement and Tracking document they are saying that the decision has been made and apparently CS cant do anything about it. What to do?

[mothered]

and then tried LIT

Refrain from using It In future.

they are saying that the decision has been made and apparently CS cant do anything about it

On what grounds did they decide to decline the claim?

[Geckoo]

This is their explanation

“ According to our respective team, they proceeded with all the necessary checks. However, we can not offer you a refund at this time as unfortunately, the other items were not to be found in your return parcel when we received it.

Just to clarify, did you return your returned parcel to another order? If yes, please let us know the order number so that we can check further. ”

---

and then tried LIT

Refrain from using It In future.

they are saying that the decision has been made and apparently CS cant do anything about it

On what grounds did they decide to decline the claim?

I am thinking about calling/chatting them again and pressing on the point that I used their courier service and that it was somehow defective or idk… when scanning the tracking number it says “the shipment was delivered to the packstation by the sender”

This is zalando.de btw

[Usbflasher]

How old was your account and how many orders? Zalando.de is patched for fresh accounts for a while. Good accounts can try to go above 1000€ and bad accounts up to 500€,

[Geckoo]

How old was your account and how many orders? Zalando.de is patched for fresh accounts for a while. Good accounts can try to go above 1000€ and bad accounts up to 500€,

It was like a week old when I tried the refund..
What differences a bad from a good acc?

[eljot88]

How old was your account and how many orders? Zalando.de is patched for fresh accounts for a while. Good accounts can try to go above 1000€ and bad accounts up to 500€,

It was like a week old when I tried the refund..
What differences a bad from a good acc?

They trust aged accounts with good history.

[mothered]

I am thinking about calling/chatting them again and pressing on the point that I used their courier service and that it was somehow defective or idk… when scanning the tracking number it says “the shipment was delivered to the packstation by the sender”

You first need to establish the reason(s) why they declined your claim.

The next course of action on your part, will be based on their reply.

[Geckoo]

I am thinking about calling/chatting them again and pressing on the point that I used their courier service and that it was somehow defective or idk… when scanning the tracking number it says “the shipment was delivered to the packstation by the sender”

You first need to establish the reason(s) why they declined your claim.

The next course of action on your part, will be based on their reply.

They are saying that the parcel was checked and the items were not found, but in reality the parcel never reached them. I am now asking them for evidence in the form of time and date when the parcel was received.

Tips are welcomed here

[mothered]

They are saying that the parcel was checked and the items were not found, but in reality the parcel never reached them. I am now asking them for evidence in the form of time and date when the parcel was received.

Given they've claimed to have checked the package, also request photographic evidence of It being In their possession.

[Geckoo]

They are saying that the parcel was checked and the items were not found, but in reality the parcel never reached them. I am now asking them for evidence in the form of time and date when the parcel was received.

Given they've claimed to have checked the package, also request photographic evidence of It being In their possession.

Do you think they take photos of every parcel they receive? If so how long do you think they keep them in their systems..?