[mothered]

the only thing they have against me is if they weight check with the carrier.

Apple seems to be a little slack with cross-checking weights lately.

Fingers crossed It's the case with yourself.

[isaacnnn]

the only thing they have against me is if they weight check with the carrier.

Apple seems to be a little slack with cross-checking weights lately.

Fingers crossed It's the case with yourself.

Agreed. Most people I have seen successful also say the entire iPhone box was missing, which is like 300-400g, should be so easy for them lol. But when they are handing out refunds like this we gotta capitalise on it
Just hope if successful that it's not gonna be blacklisted...

[mothered]

Agreed. Most people I have seen successful also say the entire iPhone box was missing, which is like 300-400g, should be so easy for them lol. But when they are handing out refunds like this we gotta capitalise on it 

Let's make the most of It while we can.

Just hope if successful that it's not gonna be blacklisted...

Amazon In the UK has started blacklisting devices, but It's not a commonality with Apple.

[isaacnnn]

Update 2:

They have requested for photos of shipping box, product box and serial number of the phone, even though they were aware that I did not receive the iPhone box (well, at least the rep I spoke to). Must be a standard procedure question.

I sent through photos of the untampered shipping box and told them I don't have the product box and don't know what the S/N is.

I imagine I will hear back from them tomorrow.

[mothered]

told them I don't have the product box and don't know what the S/N is.

In that case and given you also don't have the phone, the serial number cannot be provided.

[isaacnnn]

How did you contact them ? How did you get sent this email asking for information? Did you call them and they said they will email you with these questions?

Initially had to call, no live chat option. Explained the situation and he put me on hold and came back 5 minutes later saying that I will be followed up via email on the investigation.

The next day (today) was contacted via email to send through photos which I did this afternoon. I expect a reply tomorrow hopefully.

[tijdtikt]

How did you contact them ? How did you get sent this email asking for information? Did you call them and they said they will email you with these questions?

Initially had to call, no live chat option. Explained the situation and he put me on hold and came back 5 minutes later saying that I will be followed up via email on the investigation.

The next day (today) was contacted via email to send through photos which I did this afternoon. I expect a reply tomorrow hopefully.

Keep us updated please, if you succeed I might yolo a macbook.

[mothered]

I expect a reply tomorrow hopefully.

If you remember, please quote me.

[K03NT3S31N]

The next day (today) was contacted via email to send through photos which I did this afternoon. I expect a reply tomorrow hopefully.

Any updates so far?

[isaacnnn]

Did you perform this SE using a fresh Apple ID or are you using an old one ?

It's my own Apple ID that I have had for about 12 years haha, so it'll be the only SE I try on this account. I only have 1 physical product purchase which was for an iPhone 7 in 2016...

I haven't heard anything from them today (Saturday night for me now), but as it's the weekend the support may not be as active. Hopefully hear back tomorrow. If not I will contact them on Monday.

I'll keep posting updates as they happen.