[mothered]

Going to continue to escalate this because I was not told to do that ridiculous ass process (removing sticker and mailing it LMFAO). Also going to ask for a different person to get help from.

Do exactly that.

They're well aware of how to process the claim, hence they should've Informed you of their requirements right from the get-go.

[tehx]

Going to continue to escalate this because I was not told to do that ridiculous ass process (removing sticker and mailing it LMFAO). Also going to ask for a different person to get help from.

Do exactly that.

They're well aware of how to process the claim, hence they should've Informed you of their requirements right from the get-go.

Received a response today, asking for a haul away receipt from the company that disposed of the monitor to be able to pursue an alternative resolution. I don't recall any customer service requesting this, when they had just told me to dispose of the monitor. Proceeded to offer me the rebate alternative. What shall I do?

[mothered]

Received a response today, asking for a haul away receipt from the company that disposed of the monitor

A ridiculous request Indeed.

At any rate, tell them that you've contacted the company and because the Item was disposed over a week ago, It's out of their hands, hence they're not able to provide a receipt.

[tehx]

Received a response today, asking for a haul away receipt from the company that disposed of the monitor

A ridiculous request Indeed.

At any rate, tell them that you've contacted the company and because the Item was disposed over a week ago, It's out of their hands, hence they're not able to provide a receipt.

They keep giving me the same response/run around. Im about to just come up with a bullshit story that I found the model tag sticker of the monitor somewhere because I feel like this rep. wont give at all.

[mothered]

They keep giving me the same response/run around. Im about to just come up with a bullshit story that I found the model tag sticker of the monitor somewhere because I feel like this rep. wont give at all.

You can request the claim be escalated, but first see how you go with the story you have In mind.

[tehx]

They keep giving me the same response/run around. Im about to just come up with a bullshit story that I found the model tag sticker of the monitor somewhere because I feel like this rep. wont give at all.

You can request the claim be escalated, but first see how you go with the story you have In mind.

I requested, yet she claims that she is the highest department/personnel for escalation, which I thought was ridiculous. She tried to close my case , but I suggested I look for the monitor in my community's page (I told her I left it in the street)

[mothered]

I requested, yet she claims that she is the highest department/personnel for escalation

If she's one of the reps who Initially handled your claim, then she's not part of the escalation team.

Claims are first assessed on a lower level and on request, they're escalated.

She tried to close my case , but I suggested I look for the monitor in my community's page (I told her I left it in the street)

How did she respond to that?

[tehx]

If she's one of the reps who Initially handled your claim, then she's not part of the escalation team.

Claims are first assessed on a lower level and on request, they're escalated.

No, they escalated it to the main liaison. Stated that she is the highest position.

How did she respond to that?

She didn't reply, going to call their return department and see if I can go through with "finding" the tag and mailing it with the paperwork indicated. I don't know what kind of paperwork though.

[mothered]

going to call their return department and see if I can go through with "finding" the tag and mailing it with the paperwork indicated.

I don't know what kind of paperwork though.

^ Stating the obvious, simply ask them.

[tehx]

going to call their return department and see if I can go through with "finding" the tag and mailing it with the paperwork indicated.

I don't know what kind of paperwork though.

^ Stating the obvious, simply ask them.

Have a feeling they closed the case, the representative was really giving the run around and did not reply to my message pertaining what paperwork is needed.