[bluebeam]

here is the answer I got this morning:

i translate

Dear customer,

Thank you for contacting us. Your feedback and suggestions will help us improve our store and provide better services to our customers.

We have contacted you to better understand your account activity and determine how we can improve your shopping experience. Your account remains open and available.

If you have any concerns regarding an order or account, please contact our Customer Service Department by clicking on the link below:

www.amazon.fr/contactez-nous

Sincerely,

The Account Specialist
Amazon.com

Your account remains open and available.

^ This means that their previous assessment pertaining to a high number of refunds, has been revoked.

ok great late afternoon I will contact support again asking them where my package is as I still haven't received it hoping to get my money back.

PS: here is the first email from amazon OFM they don't seem to have closed my account just a warning:

"Dear Customer,

We have recently reviewed your account to obtain information about your order processing. Your order history indicates that you have received a large number of refunds for orders that you did not receive.

We understand that order problems can sometimes arise in the course of doing business. In such situations, refunds or replacement orders may be issued.

In order to avoid any further missed deliveries, please check your shipping addresses. Go to "Your Account" and update your shipping information, if necessary.

To learn more about our refund policies, go to

https://www.amazon.fr/refunds

Sincerely,

The Account Specialist
Amazon.com"

[mothered]

late afternoon I will contact support again asking them where my package is as I still haven't received it

The perfect approach.

PS: here is the first email from amazon OFM they don't seem to have closed my account just a warning:

"Dear Customer,

We have recently reviewed your account to obtain information about your order processing. Your order history indicates that you have received a large number of refunds for orders that you did not receive.

We understand that order problems can sometimes arise in the course of doing business. In such situations, refunds or replacement orders may be issued.

In order to avoid any further missed deliveries, please check your shipping addresses. Go to "Your Account" and update your shipping information, if necessary.

To learn more about our refund policies, go to

https://www.amazon.fr/refunds

Sincerely,

The Account Specialist
Amazon.com"

A typical copy & paste OFM email which, at times, Is misrepresented against the account In question.

[bluebeam]

late afternoon I will contact support again asking them where my package is as I still haven't received it

The perfect approach.

PS: here is the first email from amazon OFM they don't seem to have closed my account just a warning:

"Dear Customer,

We have recently reviewed your account to obtain information about your order processing. Your order history indicates that you have received a large number of refunds for orders that you did not receive.

We understand that order problems can sometimes arise in the course of doing business. In such situations, refunds or replacement orders may be issued.

In order to avoid any further missed deliveries, please check your shipping addresses. Go to "Your Account" and update your shipping information, if necessary.

To learn more about our refund policies, go to

https://www.amazon.fr/refunds

Sincerely,

The Account Specialist
Amazon.com"

A typical copy & paste OFM email which, at times, Is misrepresented against the account In question.

I doubt it, so I played the customer lambda thinking that he was accused of many refunds without any valid reason I really think they will refund me, the next SE will be other methods that DNA I ordered stickers I will surely make the sealed box method with inexpensive items 100-300 € for my PC.

I heard that they check the packages and can reseal them what do you think?

[bluebeam]

they asked me to fill out a simple form, I just received "I proceeded to the refund of an amount of 184.74 euros. This was transferred to the account associated with the payment card used." the refund finally went through.

@mothered

[mothered]

they asked me to fill out a simple form, I just received "I proceeded to the refund of an amount of 184.74 euros.  This was transferred to the account associated with the payment card used." the refund finally went through.

Excellent.

I've been with you since day one of the SE, and It's finally succeeded. Of course, I didn't expect anything less.
Good job on your end.