[Itree1986]

Does anyone have any experience reaching the ecr department or another department. Amazon is closing my account and attempting to steal $50 in credit from me because their driver failed to deliver a package... i have been emailing the ecr department and contested this with the account specialist with no success

[mothered]

Amazon is closing my account and attempting to steal $50 in credit from me because their driver failed to deliver a package

What was their exact message/response relative to the above events?

contested this with the account specialist with no success

What was their reason to decline It?

[Itree1986]

Hello,

Thank you for your email.

Any gift card balance that remained on your account before it was closed will not be refunded or reissued to you. We apologize for any inconvenience this causes.

When purchasing a gift card on Amazon.com, it is clear that these funds are subject to our Conditions of Use terms. Because your account was closed for violating these terms, you lose all rights to use the gift cards in that account, you are not entitled to transfer the cards to another account, and you cannot request a cash value payment in lieu.

We closely examined your account, any related accounts, and your order history to ensure that any decision regarding your account was made according to our policies.

After careful consideration, we have determined that we will not reopen your closed Amazon accounts. This decision is final.

Thank you for your cooperation.

Account Specialist


Hello,

I am sorry to hear about your experience regarding the issue.

Although we understand your concern, our team does not offer phone support at this time. You can reach us by replying to this email.

I understand that you would like to escalate this, however, all Amazon account specialists are trained to find the best possible resolutions for our customers' issues.

Your feedback will help us improve our business and it will be considered in Amazon’s effort to continually improve our service to customers.

Sincerely,

Hello,

I am sorry to hear about your experience regarding the issue.

Although we understand your concern, our team does not offer phone support at this time. You can reach us by replying to this email.

I understand that you would like to escalate this, however, all Amazon account specialists are trained to find the best possible resolutions for our customers' issues.

Your feedback will help us improve our business and it will be considered in Amazon’s effort to continually improve our service to customers.

Sincerely,

---

The only reason i have been given is a lie they never closed my account. They put an account on hold 1x because there was an issue with a card of mine that was lost and some charges were disputed temporarily by protocol from financial institution but these were resolved and they were paid

[Defeat]

Hello,

Thank you for your email.

Any gift card balance that remained on your account before it was closed will not be refunded or reissued to you. We apologize for any inconvenience this causes.

When purchasing a gift card on Amazon.com, it is clear that these funds are subject to our Conditions of Use terms. Because your account was closed for violating these terms, you lose all rights to use the gift cards in that account, you are not entitled to transfer the cards to another account, and you cannot request a cash value payment in lieu.

We closely examined your account, any related accounts, and your order history to ensure that any decision regarding your account was made according to our policies.

After careful consideration, we have determined that we will not reopen your closed Amazon accounts. This decision is final.

Thank you for your cooperation.

Account Specialist


Hello,

I am sorry to hear about your experience regarding the issue.

Although we understand your concern, our team does not offer phone support at this time. You can reach us by replying to this email.

I understand that you would like to escalate this, however, all Amazon account specialists are trained to find the best possible resolutions for our customers' issues.

Your feedback will help us improve our business and it will be considered in Amazon’s effort to continually improve our service to customers.

Sincerely,

Hello,

I am sorry to hear about your experience regarding the issue.

Although we understand your concern, our team does not offer phone support at this time. You can reach us by replying to this email.

I understand that you would like to escalate this, however, all Amazon account specialists are trained to find the best possible resolutions for our customers' issues.

Your feedback will help us improve our business and it will be considered in Amazon’s effort to continually improve our service to customers.

Sincerely,

---

The only reason i have been given is a lie they never closed my account. They put an account on hold 1x because there was an issue with a card of mine that was lost and some charges were disputed temporarily by protocol from financial institution but these were resolved and they were paid

What email is it coming from?

[Itree1986]

ofm@Amazon.com
Typically i wouldnt be as up in arms over this since i se them at times but this is completely uncalled for and totally wrong. and now they are attempting to take my money too. Today i was hung up on by 2 supervisors and told they cant get me in touch with anyone other than via email..

[Defeat]

ofm@Amazon.com
Typically i wouldnt be as up in arms over this since i se them at times but this is completely uncalled for and totally wrong. and now they are attempting to take my money too. Today i was hung up on by 2 supervisors and told they cant get me in touch with anyone other than via email..

Have you tried Jeff@Amazon.com? I'm pretty sure you can request your money by cheque if it comes to it, I've done that before.

[Nabeshin]

They mention "related accounts", did they catch you multi-accounting by any chance?

[mothered]

Because your account was closed for violating these terms

Ask them precisely which terms were violated.

[Itree1986]

ofm@Amazon.com
Typically i wouldnt be as up in arms over this since i se them at times but this is completely uncalled for and totally wrong. and now they are attempting to take my money too. Today i was hung up on by 2 supervisors and told they cant get me in touch with anyone other than via email..

Have you tried Jeff@Amazon.com?  I'm pretty sure you can request your money by cheque if it comes to it, I've done that before.

no i have not but i will definitely try

---

They mention "related accounts", did they catch you multi-accounting by any chance?

So the reference to multiple accounts was because i had a school email and account that i had student prime for. Long story short with that account i lost my wallet in a casino and had to report everything in it stolen when i did this with my banks and cards i did not think to tell them i would be using the numbers of my cards as i could because i had nothing, well i charged a few things on amazon and my credit card company immediately disputed these charges thinking they were preventing fraud. So they grabbed the funds and it was a big mess but i made sure to clear it up so they really have nothing to do close my account on.

---

Because your account was closed for violating these terms

Ask them precisely which terms were violated.

The only thing i have been given in regards to which terms was that they previously closed my account

[mothered]

The only thing i have been given in regards to which terms was that they previously closed my account

Understood, but they need to justify their reason for the closure by referring to the terms you've violated.