[pasqui]

ok then i will make a fake signature.

Yes, do exactly that.

A fake signature Is paramount when claiming nonreceipt of goods.

The day after receiving the package, do you advise me to contact the seller or directly Amazon?

[mothered]

The day after receiving the package, do you advise me to contact the seller or directly Amazon?

You've purchased It through Amazon, yes?

[pasqui]

The day after receiving the package, do you advise me to contact the seller or directly Amazon?

You've purchased It through Amazon, yes?

yes I bought it on amazon.it
but it is sold and shipped from a private store.

[mothered]

yes I bought it on amazon.it
but it is sold and shipped from a private store.

In that case, deal directly with Amazon.

[pasqui]

yes I bought it on amazon.it
but it is sold and shipped from a private store.

In that case, deal directly with Amazon.

Okay. All right. Do you think it is more effective to deal via chat or phone call?

[mothered]

Do you think it is more effective to deal via chat or phone call?

In terms of live chat, you may be lucky to communicate with a chat bot and get an Instant refund, however the cost of your Item Is high, hence you'll most likely be passed to a real representative.

As for a phone call, It's an Instant form of communication so you'd need to act there and then, as opposed to delaying your response (to allow time to think) with live chat.

[pasqui]

Do you think it is more effective to deal via chat or phone call?

In terms of live chat, you may be lucky to communicate with a chat bot and get an Instant refund, however the cost of your Item Is high, hence you'll most likely be passed to a real representative.

As for a phone call, It's an Instant form of communication so you'd need to act there and then, as opposed to delaying your response (to allow time to think) with live chat.

so it is better to prefer the chat right?

[mothered]

so it is better to prefer the chat right?

Live chat certainly has an advantage as opposed to calling.

Phone communications cannot be paused - replies are Instant. Chat Is the opposite - sessions can be delayed for a minute without raising suspicion, hence you have time to think of the most appropriate response.

[pasqui]

so it is better to prefer the chat right?

Live chat certainly has an advantage as opposed to calling.

Phone communications cannot be paused - replies are Instant. Chat Is the opposite - sessions can be delayed for a minute without raising suspicion, hence you have time to think of the most appropriate response.

ok thanks mothered. I only have one last question before proceeding.
when the courier comes home, do I have to put a completely different signature or should I use a name and surname very similar to mine?

[mothered]

ok thanks mothered.

You're welcome.

I only have one last question before proceeding.
when the courier comes home, do I have to put a completely different signature or should I use a name and surname very similar to mine?

Use a completely different signature, that does not correspond with your name.

Be sure It's somewhat legible (readable) so when they cross-check the name, It will not be associated to yours, hence It wasn't "you" who signed the delivery.